VITA Program Coordinator (seasonal Oct-May) $27.57-29.26/hr at Community Action Pioneer Valley, Inc.

Description

DEPARTMENT: Community Services  

POSITION TITLE: VITA Program Coordinator 

LOCATION: Greenfield – Satellite work in Northampton 

STATUS: Non-exempt, seasonal (October–May), evening hours 

SUPERVISOR: Director of Community Services  

POSITION SUMMARY

Oversee and coordinate the seasonal VITA Free Tax Assistance Program. The VITA program provides free tax preparation to approximately 500 households per year in Franklin and Hampshire Counties. The coordinator supervises one seasonal tax program staff and trains dozens of volunteer tax preparers and volunteer site coordinators. The coordinator provides on-site management of tax clinics, some of which occur in the evening or on the weekend during tax season.  

ESSENTIAL RESPONSIBILITIES

1. Manage Community Action Pioneer Valley’s free tax assistance program (VITA) including on-site management of operations at in-person tax clinic sites; recruiting, hiring and supervising seasonal staff and volunteers; ensuring accurate and timely IRS submissions and reports; track completion of participants’ post-tax clinic tasks as needed.  
2. Develop program policies and procedures, and training procedures in conjunction with IRS tax guidance. Stay up to date on IRS regulations, VITA regulations, and training methods for the program.  
3. Complete basic and advanced tax law certification and teach volunteers how to prepare taxes using VITA/IRS tax preparation guidance.  
4. Attend coalition meetings with other VITA sites and IRS representatives for best practices, technical assistance, and other networking functions.  
5. Plan for and oversee tax preparation appointment booking functions with online scheduling tools and phone systems. 
6. Oversee volunteer shift schedules for VITA tax clinics in Northampton and Greenfield.  
7. Inspire and motivate others to achieve increasing levels of performance excellence. Take an active leadership role in valuing and promoting different perspectives and opinions and approaches. 
8. Supervise the program, volunteers, and personnel in compliance with agency policies and procedures.
9. Evaluate job performance and recommend compensation, promotions, and disciplinary actions.
10. Ensure required data, monthly data reports, and other reports are prepared in a timely manner and meet funding requirements. Manage access to database systems following grant and security guidelines.  
11. Develop outreach materials and internal referral systems to help promote the VITA program. 
12. Required to travel regularly throughout the service area and occasionally out of the service area. 
13. Attend regularly scheduled supervision meetings, department and leadership team meetings, mandatory agency trainings, and participate in professional development activities. 
14. Maintain strictest confidentiality. 
15. Perform related work as required 

This does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.  

Requirements

QUALIFICATIONS/SKILLS

We invite individuals with lived experience who are part of communities that have been historically denied a full opportunity in aspects of economic, social, and civic life to apply. These communities include, but are not limited to, BIPOC, LGBTQIA2S, persons with disabilities, and persons adversely impacted by multigenerational poverty or other inequality.

The ideal candidate will demonstrate the following competencies:

• Program planning, management, and administration. 
• Supervision and leading diverse teams 
• Interpersonal communication – verbal and written 
• Conflict resolution, problem-solving, establishing priorities, navigating change 
• Organization and attention to details. 
• Promote equity by deconstructing barriers to a racially just system. Cultivate work environments that value truth-telling, courage, vulnerability, space to think and reflect, community-mindedness, hope, and openness to difficult conversations. 

Key Knowledge and Experience:

• Knowledge of social services, advocacy, and navigating resources 
• Experience working with marginalized communities and individuals with low incomes 
• Experience thinking creatively and strategically, setting program goals and steps to achieve them 
• Experience with data management, data capture, tracking methods and analysis for outcome measurements 
• Experience with volunteer coordination 
• Tax preparation knowledge is highly valued experience for this role 
• Adapt to changing priorities and demonstrate close attention to details
• Proficient computer skills (Microsoft Suite and databases)

To Qualify

• Minimum Qualifications/Transferable Skills:
• 4 years' related experience
• 1-year supervisory experience
• 1-year program management experience 

We encourage individuals who believe they have the skills necessary to thrive to apply for this role.? We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying. Please be clear and specific in application materials how your background, lived experience, and transferable skills are relevant to this position.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Requires sitting for long periods of time. 
• Working in office environment. 
• Some bending and stretching required. 
• Extensive use of telephone required. 
• Manual dexterity required for use of calculator and computer keyboard. 
• Must be able to lift from 20 – 30 lbs. 
• Specific vision abilities required by this job include vision, color vision and the ability to adjust focus. 

The work environment includes indoor office environments or comparable spaces, and community spaces, with occasional exposure to outdoor weather when traveling to outreach or meeting sites. The noise level varies by site. 

AA/EOE/ADA 

Employment is contingent upon successful completion of Criminal Offender Record check (C.O.R.I.) prior to hire and every three years. Evidence of a good driving record and ability to be covered under Community Action’s non-owned and hired vehicle policy. Ability to travel throughout the service region and occasionally outside the region