Sales Operations Manager- National Accounts at None

Job Title: Sales Operations Manager- National Accounts                                                                                                     

Reports to: Director, Customer and Product Strategy 

Location: Pryor, Oklahoma 

Position Type: Full-time/ Exempt

About Us: RAE Corporation is a leading provider of innovative HVAC solutions, dedicated to delivering unparalleled quality and customer satisfaction. Our company values a culture of continuous improvement, collaboration, and employee empowerment. We are committed to fostering a positive work environment where every team member feels valued, heard, and supported.

Role Overview: We are seeking a detail-oriented and collaborative Sales Operations Manager to lead our Sales Operations team for the National Accounts sales channel. This role is responsible for managing a small team, overseeing sales order processes, and driving operational efficiency across the sales organization. The ideal candidate is a strong communicator and problem-solver who thrives in a cross-functional environment, ensuring seamless execution between Sales, Engineering, Manufacturing, Finance, Supply Chain and Logistics, and other teams. This individual will also serve as a primary interface with established customers to ensure smooth operations and positive relationships.

Key Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

1. Team Leadership
   1. Manage, mentor, and develop a small Sales Operations team.
   2. Establish clear goals, provide coaching, and drive accountability.
2. Sales Order Management
   1. Oversee the processing of sales orders for established products and long-term customers and the intake/transition of new product and new customers
   2. Ensure accuracy, timeliness, and compliance with company policies and customer requirements.
   3. Troubleshoot and resolve order-related issues in collaboration with other teams.
3. Process & Systems Optimization
   1. Partner with Engineering, IT, and Operations teams to improve and implement systems, workflows, and tools that enhance efficiency and scalability.
   2. Maintain and refine CRM, ERP, and related sales tools to support accurate reporting and forecasting.
   3. Identify bottlenecks in the order-to-cash cycle and recommend solutions.
4. Cross-Functional Collaboration
   1. Work closely with Engineering, Manufacturing, Finance, Supply Chain and Logistics to align sales processes with business goals.
   2. Support product availability, pricing accuracy, and customer contract compliance.
   3. Communicate proactively with stakeholders to anticipate and address operational challenges.
   4. Customer Engagement
   5. Act as a primary point of contact with external customers regarding sales orders, processes, and operational matters.
   6. Build and maintain strong customer relationships to ensure satisfaction and long-term retention.
5. Reporting & Analytics
   1. Monitor KPIs related to sales operations performance (e.g., order cycle times, data accuracy, customer satisfaction).
   2. Provide insights and reporting to Sales leadership to guide decision-making.

Key Qualifications:

• 5+ years of Project Management experience (HVAC, Refrigeration, or OEM equipment industries strongly preferred) with at least 2 years in a supervisory or team lead role. 
• Proven ability to manage multiple complex projects simultaneously across national accounts
• Excellent communication, negotiation, and interpersonal skills
• Proficient with project management software (MS Project, Smartsheet, etc.)
• Knowledge of ERP systems (e.g. SAP, Oracle, IFS)
• PMP or similar project management certification a plus
• Bachelor’s degree in Business, Engineering, or related field preferred
• Willingness to travel up to 10% as business needs require.

Key Competencies:

• Customer-first mindset
• Strong organizational and time management skills
• High attention to detail
• Ability to work cross-functionally and manage competing priorities
• Solution-oriented problem solver
• Professional, composed, and confident under pressure

About the Division: The National Accounts Division specializes in providing refrigeration solutions for leading national grocery retailers. This division serves as a strategic partner to major brands seeking efficient, scalable, and reliable refrigeration solutions across hundreds or thousands of store locations nationwide.

Working Environment: Work is primarily conducted in an office environment, with occasional visits to manufacturing sites and customer locations. Some travel may be required to meet with clients, attend industry events, or participate in business development activities. The noise level is typically moderate in office settings and can be higher in production areas.

Join Us: At RAE Corporation, you’ll have the opportunity to directly impact the success of our National Accounts division by ensuring seamless operations and supporting some of the largest retailers in the country. This role offers a chance to lead a dedicated team, collaborate across departments, and build lasting customer relationships while driving operational excellence. We foster a culture of innovation, teamwork, and continuous improvement, where your contributions will be recognized and your professional growth supported. Join us and help shape the future of refrigeration solutions for national accounts.

Benefits:

- Health insurance

- Retirement savings plan

- Paid time off

- Professional development opportunities

Other Physical Requirements:  Auditory capabilities, visual & speech capabilities

The Company has reviewed this job description to ensure that essential functions and primary duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional procedures and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment. The Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. 

RAE Corporation is an Equal Opportunity Employer
 EEO/AA M/F/V/D