Director of Growth Operations at Charlie Health
Charlie Health · New York, United States Of America · Hybrid
- Senior
- Office in New York
Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role
We are seeking a Director of Growth Operations to oversee the day-to-day activities of our non-clinical and non-go-to-market teams at Charlie Health. This role will significantly impact both the supply and demand sides of our business and encompass a diverse array of responsibilities including capacity planning, gross margin optimization, utilization management, and enhancing overall operational efficiency.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission, thrive in a fast-paced environment, and have a passion for driving operational excellence, apply today.
Responsibilities
- Oversee and optimize the daily operations of operations and technical teams by developing and implementing scalable processes, systems, and strategies that enhance efficiency, productivity, and overall business performance
- Own capacity planning models to forecast staffing needs and productivity targets
- Analyze operational data and develop our supply chain to ensure optimal resource allocation and utilization
- Drive headcount efficiency improvements to drive key financial metrics
- Design and implement advanced workforce management systems to enhance employee productivity and satisfaction, including staffing models, utilization tracking, and performance analytics
- Lead cross-functional initiatives to streamline workflows and enhance organizational effectiveness
- Collaborate with business stakeholders to align operations with strategic objectives
- Leverage data visualization tools to provide executive-level reporting and data-driven insights
Qualifications
- 4+ years of operating experience (e.g. chief of staff, business operations, or similar cross-functional role) with a proven track record of successfully managing diverse responsibilities and driving results across various business areas at a high-growth company
- 6 - 12 years of total experience
- Background in banking or consulting
- Demonstrated career progression within an organization, showcasing a strong track record of internal promotions and increased responsibilities
- Strategic thinker with strong analytical skills and the ability to execute tactically
- Highly proficient in Excel
- Proficient in data visualization and analytics tools such as Tableau, Power BI, or similar platforms
- Excellent written and verbal communication skills
- Process-driven mindset, constantly seeking ways to improve efficiency and effectiveness
- Ability to multi-task in a fast-paced environment with a sense of urgency
- Self-starter with a strong work ethic and proactive problem-solving approach
- Ability to work 4 days a week out of our New York City office
- Work authorized in the United States and native or bilingual English proficiency
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
The total target base compensation for this role will be between $230,000 and $300,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total compensation range, including potential bonus, will be between $300,000 and $400,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations.
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don’t give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
