RESPONSIBILITIES | - Manages Quality Assurance Technicians to support enterprise-wide production functions.
- Manages all phases of ISO 9001 Quality Management System (QMS) including documentation, implementation, audits and management review.
- Uses Key Process Indicators (KPI”S) and internal audits to prioritize areas for improvement through Root Cause Analysis and Permanent Corrective Actions.
- Tracks and reports Quality KPIs
- Represents, maintains, and coordinates documentation and audits for 3rd party certifications (UL, MED, FM, NEMO)
- Develops and implements employee training to achieve quality improvement goals.
- Supports Product Development and Manufacturing to develop, communicate, and maintain product and manufacturing specifications.
- Teams with sales and customer support to ensure customer inquiries regarding product performance and tolerances are answered accurately and promptly.
- Owns the Customer Complaint process including validation, reporting and resolution. This will include direct contact with Sales, Manufacturing, suppliers and customers.
- Develops and maintains all testing, documentation, and quality procedures for incoming, in process and final inspection.
- Drives Nonconforming Material process at all levels of manufacturing.
- Drives incoming non-conforming material process including documentation, containment, Supplier Corrective Action and verification of effectiveness.
- Coordinates RMA’s and debit memos for produced and purchased materials.
- Leads Material Review Board (MRB) to disposition all quarantined and returned materials.
- Maintains all Corrective Action Records (CAR’s). Oversees evaluation and implementation of CAR’s, and monitors CAR’s effectiveness.
- Completes control plans, PPAP, FMEA, FAI and gauge R&R as required.
- Implements supplier incoming quality requirements.
- Manages test equipment control and calibration processes.
- Owns Jessup Manufacturing’s Environmental Health and Safety (EHS) program.
- Lead Safety Committee meetings.
- Represent Jessup for OSHA or related visits and coordinate response to OSHA inspections and findings.
- Manage safety audits.
- Document, maintain, and implement safety policies.
- Coordinate required safety training, including new employee, recurring training, and introducing new topics.
- Makes suggestions to improve quality, efficiency, safety, and communication, and encourages all employees to do the same.
- Travels between production facilities as expected.
- Limited travel to suppliers, outside service providers and customers will be expected.
- Other Duties as required.
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SKILLS | - Ability to manage cross-functional teams to effectively bring solutions to quality issues.
- Strong problem-solving skills.
- Knowledge of quality reporting and techniques including SPC, PPAP, FMEA, FAI and Gauge R&R.
- Excellent presentation, verbal and written communications skills.
- Excellent analytical, organizational and computer skills.
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