Head of Account Management at Metronome
Metronome · New York City, United States Of America · Onsite
- Senior
- Office in New York City
About Us
Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.
Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, Databricks, NVIDIA, Confluent, and Anthropic.
You'll be joining an experienced team that includes founders who have successfully built and sold startups before. Our founders and employees also have direct experience building and scaling teams through massive growth at companies like Dropbox, Clever, and New Relic. On the back of this experience and our success-to-date, we’ve raised over $128M from leading investors including NEA, Andreessen Horowitz, General Catalyst, Elad Gil, and Workday Ventures. We’re also proud to have founders and executives of companies like Segment, Plaid, Looker, Gitlab, Confluent, HashiCorp, and Snowflake, as investors who have experienced the pain we're solving firsthand.
About the Role
As Metronome’s Head of Account Management, you will drive our post-sales commercial team to build world-class partnerships with the top AI and software companies in the world. Metronome’s success depends upon deep, ongoing collaboration and strategic advisory with our clients. You will work with our Head of GTM to define Metronome’s post-sales commercial strategy and operations, and recruit and lead a team that will deliver.
Metronome provides a business critical infrastructure service that enables our clients to grow. Your team will pair with our technical teams to uncover and capture growth opportunities that help our clients win — clients that span fast-growing startups to top strategic software clients transforming their business. You will get hands-on with your team to solve new and complex problems that help us maximize retention and growth.
What You'll Do
- Define and run the post-sales customer journey, in partnership with our Head of GTM and our technical GTM teams.
- Recruit, lead, and develop a team of Account Managers across all segments, from AI-native fast-growing startups, to enterprise and strategic software clients.
- Own, broaden, and deepen executive relationships with our client base.
- Develop upsell and expansion opportunities through strategic engagement that aligns our evolving products and services to our clients’ needs.
- Identify and lead cross-functional squads to swarm critical client opportunities, calling upon technical and commercial resources from our GTM and R&D teams.
- Build an end-to-end feedback loop between our customers and our product and engineering teams to swiftly and continuously improve the product.
Impact You'll Have
- Drive world-class net and gross revenue retention by seeking and developing revenue opportunities and ensuring clients see increasing value over time.
- Maximize customer satisfaction and referencability by building strong, lasting relationships and partnering with our clients to ensure their success.
- Shape our product roadmap by representing the voice of the customer to our R&D teams and providing actionable, pragmatic feedback.
Qualifications
- 8+ years in a commercial role, with at least 3+ years managing a post-sales commercial function (Account Management or Customer Success). Strong preference for startup experience and building teams and playbooks.
- Deep understanding of buyer journey mapping, customer segmentation, capacity planning, and related team-building operations
- Proven success managing a Strategic / Key Account segment
- Experience with commercial teams that participate in or run implementations and project management
- Excellent communication and executive presence
Bonus Points
- Experience managing technical post-sales teams like Solutions Architecture, Technical Account Management, Professional Services, Support, etc.
- Experience managing sales or technical sales teams
- Background working with Finance, Engineering, and RevOps personas, especially at the executive level
- Experience with concepts in finance and accounting, usage-based billing, growth and monetization teams, pricing and packaging, and infrastructure software
- Experience and relationships in AI and SaaS
Benefits
for Full-time employees:
- Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
- Paid parental leave
- FSA (Flexible spending account)
- Retirement planning - Traditional and ROTH 401(k)
- Flexible time off
- Employee assistance program (mental health benefits)
- Culture where personal growth is highly valued
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
