Multinational Claims Relationship Manager (Alpharetta, GA, US, 30022) at Allianz

We are currently looking for a Claims Relationship Manager (CRM) for New and Renewal Multinational Business.  This role will be based in our Alpharetta, New York City offices or in California. 

The Impact You Will Have 

The Claims Relationship Manager (CRM) will support Claims through management of key accounts, based on threshold, the Multinational space.   In addition, the Claims Relationship Manager will: 

• Collaborate with all levels of Claims Management, Underwriting, ARC, and Distribution  

• Proactively support acquisition of new business and retention of existing business from a Claims Services standpoint.   

• Develop individualized account claims service plan.   

• Liaise with broker, client, and UW on new accounts through onboarding phases.   

• Actively participate in marketing activities with Underwriters, Distribution, Risk Management, including preparation of claims materials for client meetings via phone or face to face.   

• Executes upon the defined claims services plan, handles all broker and client escalations key accounts. 

Some of your specific responsibilities could include: 

• Customer Experience 

• • Develop and maintain strategic long-term trusting and strong relationships with defined brokers/clients to accomplish organic growth and long-term company objectives.

  • Research key customer wants and needs.

  • Suggest claims service solutions that answer client needs and wants.

  • Single point of claims contacts on Key Accounts.

  • Ensure an optimal client experience, work with claims leaders on opportunities and development of action plans. 

• Communication 

• • Conduct regular check-ins with assigned clients, ensuring their continued satisfaction. 

  • Identify and resolve customers' claims complaints in an effective and respectful way. 

• • Gather, report, and communicate customers' feedback on claims service, technology, and product delivery.  Elevate issues within the organization as necessary. 

• • Responsive to broker/client requests. 

• Key Account Management 

• • Participate in new client acquisition including development of special claim handling, the, claim capabilities and onboarding of new accounts 

• • Frequent review of the client claim experience; working with claims leaders on opportunities 

• • Serves in a consultative role to the client, advising on the best way to achieve short- and long- term strategic objectives, and may serve as the ultimate escalation point for client satisfaction. 

• Customer Focused Projects / Tools 

• •  Intimate knowledge of the company portal, answer broker/client questions and/or demo the portal as needed. 

• • Onboard brokers to the company portal as part of new account onboarding. 

• • Participate in Business Verification Testing for any new portal features. 

What You’ll Bring to the Role 

• Bachelor’s Degree Preferred 

• Minimum of 5 - 7 years’ of previous claims handling and relationship management experience. 

• Outstanding communication and interpersonal skills. 

• Aptitude in networking and building relationships. 

• Thought Leader: Ability to collaborate, motivate, and influence leaders, brokers, and clients. 

• Ability to translate customer needs into claims service solutions. 

• Ability to handle internal / external conflict and bring it to a successful resolution. 

• Ability to sustain and nurture solid relationships with key clients. 

• Ability to prioritize and meet critical deadlines. 

• Problem-solving and negotiation aptitude. 

• Ability to recognize gaps in claims processes and procedures, influence change and drive towards an optimal claims’ customer experience. 

• Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial.  

• Ability to work across time zones. 

• Proficiency in excel and PowerPoint, ability to create presentations. 

The annualized base pay range for this role is $109,105 - $196,073. The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package.  As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.

What’s in it for you? 

Let’s care about everything that makes you, you 

We are committed to nurturing an inclusive environment where everyone feels they belong.  We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.  Please feel free to discuss flexible working arrangements with us. 

Let’s care for your financial wellbeing 

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension. 

Let’s care for your opportunities to progress 

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. 

Let’s care for life’s twists and turns 

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back. 

Let’s care for our society and our planet 

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients. 

Care to join us? 

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow. 

People with disabilities: 

We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email [email protected]

Recruitment Agencies: 

Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm

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