Community & Visitor Experience Manager Job Description at KidZone Museum

Community & Visitor Experience Manager Job Description

Join the Play and Creativity at KidZone Museum!

KidZone Museum is a nonprofit children’s museum where families come to play, discover, and connect. We’re looking for a Community & Visitor Experience Manager who will ensure smooth daily operations while building meaningful connections with families and partners in the community.

If you’re organized, people-centered, and thrive in a creative, mission-driven environment, this role offers the chance to make a real impact both inside and outside the museum.

How You’ll Make a Difference

Visitor Experience & Operations (Front Desk/MOD)

• Ensure front desk operations run smoothly with excellent customer service and clear communication.
  
• Serve as Manager on Duty (MOD): support staff, troubleshoot issues, and make timely decisions to ensure safe and smooth operations.
  
• Supervise, train, and support front-line staff and volunteers.
  
• Oversee retail sales, memberships, bookings, and daily revenue transactions.
  
• Coordinate and manage group visits, birthday parties, and rentals.
  
• Monitor and address facility needs, including exhibit materials, cleanliness, and restocking.
  
• Resolve visitor concerns with professionalism and empathy, ensuring every family feels welcomed and valued.
  
• Support museum safety during winter months by assisting with snow removal (light shoveling, salting, or calling contractors as needed). Snow-related tasks are a shared responsibility among scheduled staff.
  
  

Community Outreach & Engagement

• Support the representation of the museum at schools, neighborhoods, and community partner organizations to connect with underserved families.
  
• Help build and maintain positive relationships with families, guardians, and community partners.
  
• Help plan and implement family-focused outreach events (on-site and off-site).
  
• Share museum offerings and follow up to encourage community participation.
  
• Gather outreach stories, photos, and testimonials for communication and grant support.
  
• Help track outreach data and help maintain the outreach database.
  
• Attend select community meetings and networking events to support visibility and partnerships.
  
  

Additional Responsibilities

• Assist with internal and external communications by relaying outreach stories and updates.
  
• Support grant writing and grant management as needed.
  
• As a small nonprofit, we value teamwork and adaptability, with every staff member contributing to 2-4 large museum events per year
  
  

Why You’ll Love This Role

• Be part of a collaborative, creative, mission-driven team.
  
• Play a key role in creating memorable experiences for families.
  
• Gain hands-on leadership and community engagement experience.
  
• Work in a fun, playful environment where no two days are alike.
  

What We’re Looking For

• Proven strengths in customer service, leadership, and communication.
  
• Strong organizational and problem-solving skills; able to adapt quickly.
  
• Computer literacy; proficient with Google Workspace and learning new systems.
  
• Ability to build trust and rapport with diverse families and community partners.
  
• Spanish language proficiency is a plus.
  
• Experience in visitor engagement, outreach, hospitality, or nonprofit work preferred.
  

Position Details

• Full-Time, Tuesday–Saturday (with occasional Monday or Sunday as needed for events or programs)
  
• Compensation: $22/hour during the paid 2-week training period; increases to $24/hour upon successful completion of training
  
  
  

KidZone Museum is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, or disability.