Certified Trainer at Culver's

CERTIFIED TRAINER JOB DESCRIPTION

Position Title: Certified Trainer

Reports To: General Manager, Managers & Training Coordinator

POSITION SUMMARY

Certified Trainers play a key role in developing strong, confident team members by delivering consistent, values-based training. They lead by example, model the right behaviors, and support the success of new hires and existing crew through effective communication, coaching, and a focus on our core values.

ESSENTIAL RESPONSIBILITIES

Training Delivery

• Conduct station-specific training using the Culver’s 4-step method and BBU e-learning tools
• Assign and track e-courses and position tests
• Guide trainees through training materials, ensuring comprehension and certification
• Provide honest, timely, and constructive feedback using real-world coaching techniques
• Reinforce learning with hands-on practice and clear expectations

Team Support & Communication

• Communicate trainee progress and concerns to managers using training docs and email
• Participate in check-in meetings and contribute to team culture
• Be available to support cross-training efforts and operational needs
• 
  

Role Modeling

• Uphold Culver’s and BBG core values in all interactions
• Demonstrate professionalism, accuracy, and guest-first urgency
• Maintain high standards in cleanliness, safety, and food quality

Ongoing Development

• Complete the Train the Trainer program and stay current on all BBU training
• Stay flexible and open-minded to new training approaches and team dynamics
• Attend scheduled trainer meetings and continuously seek personal growth

QUALIFICATIONS

• Completion of Trainer Certification and position tests
• Strong communication and interpersonal skills
• Ability to train with patience, clarity, and enthusiasm
• Demonstrated reliability, flexibility, and teamwork
• Active completion of Culver’s Food Safety Training

CORE VALUE EXPECTATIONS

1. Be Dependable – Show up on time, ready to lead with positivity and consistency
2. Have a Great Attitude and Enjoy Serving Others – Build confidence and rapport with each trainee
3. Respect All People – Create a welcoming, inclusive learning environment
4. Work When You Are Here – Stay focused on guests and your trainee during every shift
5. Communicate – Keep management in the loop and follow up with clarity
6. Willing to Pursue Perfection – Seek feedback and never stop improving

WHAT THE BEST TRAINERS DO

• Build trainee confidence through praise, patience, and presence
• Keep things clear—explain, demo, and simplify
• Role model every standard from greetings to station cleanliness
• Create team culture by staying engaged and supportive
• Grow themselves and others through regular, respectful feedback