Delivery & Aftercare Manager at Jersey Electricity
Jersey Electricity · St Helier, United Kingdom · Onsite
- Senior
- Office in St Helier
Drive Commercial Growth—Lead B2B Strategy to Electrify Jersey’s Business Sector
Build the Network—Lead Installer Partnerships for Scalable Delivery. Grow and manage a network of trusted trade partners to deliver ASHP and electric heating installations.
Build the Network—Lead Installer Partnerships for Scalable Delivery. Grow and manage a network of trusted trade partners to deliver ASHP and electric heating installations.
Why Apply? Be the connector who ensures Jersey has the capacity to meet its 2040 goals.
As Delivery & Aftercare Manager, you’ll lead Jersey Electricity’s B2B trade partnership programme. Your mission is to accelerate the transition of domestic customers from fossil fuels to clean electric heating. You’ll build strategic trade partnerships, develop and grow the island’s capability to deliver low network impact technologies, and position Jersey Electricity as the trusted energy partner across the island.
Key Responsibilities
- Ensure compliance with CQS, EPC, and industry standards across all JE domestic heating, Hot Water, and EV charging installations.
- Recruit, manage, and monitor trade contractors
- Develop and deliver training programs focusing on low network impact technologies.
- Grow and develop Jersey Electricity’s After Care offer
- Manage multiple contractors and their operatives.
- Track pipeline performance, conversion rates, and commercial KPIs.
- Collaborate with technical, customer service, and operations teams to continuously improve standards and processes.
Skills, Knowledge & Expertise
- 10+ years’ experience in domestic heating installations, particularly ASHP and EV charging systems.
- Strong understanding of building regulations, Bye-laws and local legislation
- Experience in heat pump design and low-carbon heating technologies
- Excellent communication and customer engagement.
- Proven track record in quality assurance, technical training, or service management
- Excellent communication and leadership skills.Relevant qualifications (e.g., NVQ Level 2/3 in Plumbing and Heating, CQS, Heat Geek).
- Familiarity with CQS standards.
Job Benefits
At Jersey Electricity we provide a complete benefit package to ensure all elements of your wellbeing are supported. Financial benefits include free onsite parking, discounted electricity rates, discount within our Powerhouse shop, competitive above living wage salaries combined with an attractive pension.
Your physical and mental wellbeing are supported with subsidised onsite yoga, subsidised Active card membership, free weekly fruit, and onsite trained Mental Health First Aiders.
We are family-friendly, believe in life work blend and strive to give you everything you need to both love your job, do excellent work, and enjoy your free time with family and friends.
Your physical and mental wellbeing are supported with subsidised onsite yoga, subsidised Active card membership, free weekly fruit, and onsite trained Mental Health First Aiders.
We are family-friendly, believe in life work blend and strive to give you everything you need to both love your job, do excellent work, and enjoy your free time with family and friends.
