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Manager - Branch Operations - Express Logistics at The Peninsular and Oriental Steam Navigation Company

The Peninsular and Oriental Steam Navigation Company · Hyderabad, India · Onsite

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  • Develop and present the branch AOP and execution plan to meet the set targets
  • Deliver AOP revenue & EBDITA through tightly controlled operations and cost for the branch.
  • Optimally utilize resources to grow the branch as per the short and long term growth strategies.
  • Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines.
  • Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations.
  • Develop peak season operations plan, including capacity building in terms of infrastructure and manpower
  • Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP.
  • Track, analyze and report MIS on a regular basis - Provide updates in branch reviews through MOR.
  • Manage, track and share local relationships of all Vendors.
  • Set KPI's for large contracted and empaneled accounts. Review the KPI's on a regular basis and share the findings with the account with the objective of brick-walling the account.
  • Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company's escalation matrix
  • Manage day-to-day administration of the branch in terms of facilities, local issues and regulatory compliance
  • Managing geographic expansion within allocated region, through extension of network and leveraging the relationship across regions where Writer has presence.
  • Maintain relationships with select key accounts in the branch as per the account plan
  • Continually find ways to improve and keep our work environment safe
  • Recruit, develop and retain the branch teams. Build talent within the branch to meet organizations growing needs.
  • Create an atmosphere that promotes learning, high moral values, ethical business conduct by upholding Writer Values. Provide direction, motivation and training to the team to ensure optimum performance. Create a training plan for the branch to meet branch growth targets.
  • Maintain and improve product and process quality as per Quality Management Program - including cross functional meeting within the branch
  • Adherence to audit compliance and exceeding expectations on CEI scores
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