Customer Service Officer at Followmont Transport

Ready to Turn Your Customer Service Skills into a Career?
 

Join our close-knit Townsville team as a Customer Service Officer and take the next step in your career within the transport industry. This role is ideal for someone who thrives in a fast-paced environment, enjoys building strong relationships, and can manage detailed tasks with accuracy and care.

You’ll be part of a supportive team, gain hands-on experience, and grow your skills in a dynamic and essential industry.
 

The Opportunity:

• 12-month Fixed Term contract on a Monday to Friday | 9:00am - 5:06pm roster

• A team environment with ongoing support and training - we want to see you succeed!

• Effectively manage inbound calls and emails, addressing customer inquiries and resolving issues in a timely manner.

• Provide detailed tracking and reporting on freight movements and deliveries including reporting on misdirected freight.

• Build and maintain strong relationships with both internal and external customers, ensuring their needs are met and expectations exceeded.

• Perform general office and administration duties, including data entry and maintaining accurate records.

• Collaborate with team members to foster a supportive, harmonious environment and continuously improve customer service processes and procedures.

 

What's in it for You:

• We value your work, above award salary paid to you weekly

• Strong focus on work/life balance, a stable roster you can plan your life around

• Full Training and ongoing support because we want to see you succeed!

• Opportunities exist to complete work-based Traineeship and career development programs that are company and industry specific

• Employee Perks: Access to a Workplace Benefits Program offering discounts at major retailers. 

• Health Discounts: Enjoy reduced rates on single or family health cover with Medibank Private.

• Employee Assistance Program: Free access to Employee Assistance, Mental Wellbeing, and Workplace Banking Programs.

• Recognition Programs: Be rewarded for your contributions with our dedicated recognition initiatives.

• Growth Opportunities: Great opportunities for career progression within the company. 

• Supportive Culture: Collaborative and inclusive work environment. Training and support to master our systems and processes. 

%3Cp style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-width:0px;box-sizing:border-box;color:rgb(46, 56, 73);font-family:SeekSans, %26quot;SeekSans Fallback%26quot;, Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 16px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;%22%3EWe’re looking for someone ready to jump in, work closely with a supportive team, and confidently engage with customers — both in person and over the phone.%3C/p%3E%3Cul style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-width:0px;box-sizing:border-box;color:rgb(46, 56, 73);font-family:SeekSans, %26quot;SeekSans Fallback%26quot;, Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:16px 0px 24px 24px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cli style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;%22%3E%3Cp style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3EPrevious experience in the transport industry is a plus, but not essential — we welcome those eager to learn and grow in a new career path%3C/p%3E%3C/li%3E%3Cli style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;%22%3E%3Cp style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3ECommitment to the Monday to Friday 9:00am - 5:06pm roster%3C/p%3E%3C/li%3E%3Cli style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;%22%3E%3Cp style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3EBasic computer skills, including familiarity with the MS Office suite %26amp; Data Entry%3C/p%3E%3C/li%3E%3Cli style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;%22%3E%3Cp style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3EStrong verbal and written communication with a people-first approach%3C/p%3E%3C/li%3E%3Cli style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;%22%3E%3Cp style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3EGreat interpersonal skills and the ability to build rapport%3C/p%3E%3C/li%3E%3Cli style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;%22%3E%3Cp style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3EA knack for staying organized and prioritizing tasks%3C/p%3E%3C/li%3E%3Cli style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;%22%3E%3Cp style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3EAbility to work well in a team and independently when needed%3C/p%3E%3C/li%3E%3Cli style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;list-style-type:disc;margin-bottom:0px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;%22%3E%3Cp style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3EA keen eye for detail and accuracy under pressure%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-width:0px;box-sizing:border-box;color:rgb(46, 56, 73);font-family:SeekSans, %26quot;SeekSans Fallback%26quot;, Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 16px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;%22%3EWe know everyone starts somewhere, and we’re here to support your growth.%3Cbr%3E%26nbsp;%3C/p%3E%3Cp style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-width:0px;box-sizing:border-box;color:rgb(46, 56, 73);font-family:SeekSans, %26quot;SeekSans Fallback%26quot;, Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 16px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cstrong style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3EHow to Apply:%3C/strong%3E%3C/p%3E%3Col style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-width:0px;box-sizing:border-box;color:rgb(46, 56, 73);font-family:SeekSans, %26quot;SeekSans Fallback%26quot;, Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:16px 0px 24px 24px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cli style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;list-style-type:decimal;margin-bottom:0px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;%22%3E%3Cp style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3EPlease complete a brief, 5-minute behavioral assessment. This helps us better understand your preferred work style and natural strengths. Just follow link to find out your key strengths: %3Cstrong style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3Ehttps://assessment.predictiveindex.com/bo/0RP4/NQ_CS.AD_Team%3C/strong%3E%3C/p%3E%3C/li%3E%3Cli style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;list-style-type:decimal;margin-bottom:0px;margin-right:0px;margin-top:0px;padding:0px;vertical-align:baseline;%22%3E%3Cp style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3EClick “Apply now” or send your resume to %3Ca style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;color:inherit;cursor:pointer;margin:0px;padding:0px;text-decoration:underline 0.1em;text-underline-offset:3px;vertical-align:baseline;%22 href=%22mailto:[email protected]%22 target=%22_blank%22%3E%3Cstrong style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%[email protected]%3C/strong%3E%3C/a%3E%3C/p%3E%3C/li%3E%3C/ol%3E%3Cp style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-width:0px;box-sizing:border-box;color:rgb(46, 56, 73);font-family:SeekSans, %26quot;SeekSans Fallback%26quot;, Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 16px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-width:0px;box-sizing:border-box;color:rgb(46, 56, 73);font-family:SeekSans, %26quot;SeekSans Fallback%26quot;, Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 16px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cem style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3E%3Ci%3E%3Cstrong style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3EFollowmont Transport%3C/strong%3E%3C/i%3E%3C/em%3E is a passionate family business 100% dedicated to service and maintain a hands-on relationship with customers, our people and suppliers. If you encompass these attributes and would like to know more about this opportunity, please apply.%3Cbr%3E%3Cbr%3E%3Cem style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3E%3Ci%3E%3Cstrong style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3EService | Unity | Passion | Integrity | Innovation | Care%3C/strong%3E%3C/i%3E%3C/em%3E%3C/p%3E%3Cp style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);border-width:0px;box-sizing:border-box;color:rgb(46, 56, 73);font-family:SeekSans, %26quot;SeekSans Fallback%26quot;, Arial, Tahoma, sans-serif;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;vertical-align:baseline;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cem style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3E%3Ci%3ETricky navigating a online application?%3C/i%3E%3C/em%3E%26nbsp;%3Cbr%3EDrop in to our Townsville Depot at %3Cstrong style=%22-webkit-font-smoothing:antialiased;-webkit-tap-highlight-color:transparent;border-width:0px;box-sizing:border-box;margin:0px;padding:0px;vertical-align:baseline;%22%3E10 Everett Street, Bohle%3C/strong%3E - we would love to meet you!%3C/p%3E Apply Now