Network Administrator at Glacier Supply Group

Description

The Network Administrator will be responsible for maintaining, monitoring, and optimizing Glacier Supply Group’s network, phone systems, and IT infrastructure across multiple locations. This position plays a strategic role in scaling technology to support new branch launches, increasing transaction volume, and strengthening cybersecurity as the company grows.

The ideal candidate is a hands-on problem solver who understands distribution environments and can anticipate IT needs as we scale toward $80M+ in revenue.

• Competitive salary (DOE) with opportunities for growth.
• Comprehensive benefits: medical, dental, vision, 401(k) with company match.
• Paid time off, holidays, and professional development support.
• Career path with potential advancement to IT Manager or Director of IT as the company scales toward $80M+.

Network & Infrastructure Management

• Configure, monitor, and maintain LAN, WAN, and VPN connectivity across all branches.
• Manage firewalls, switches, routers, and wireless infrastructure to ensure scalability.
• Support branch expansions by deploying secure and reliable IT systems from day one.

Systems Administration

• Support and optimize ERP systems (Prophet 21), branch POS, and warehouse management systems.
• Maintain server infrastructure (on-premise and cloud-hosted), Active Directory, file shares, and print services.
• Oversee Microsoft 365 productivity tools and collaboration platforms (Teams, SharePoint).

8x8 Phone System Management

• Administer and maintain the 8x8 cloud-based VoIP phone system across branches.
• Configure call routing, voicemail, auto attendants, and system permissions.
• Monitor call performance and ensure reliability as call volume increases with business growth.
• Train staff and introduce new features to improve efficiency and customer communication.

Cybersecurity

• Implement and enforce security policies to protect data and systems.
• Perform regular patching, vulnerability scans, and endpoint monitoring.
• Ensure compliance with evolving cybersecurity and data protection requirements.

User Support & Training

• Provide Tier 2–3 support for escalated network, system, and phone issues.
• Train branch employees on IT systems, security practices, and phone functionality.

Scalability & Growth Alignment

• Partner with leadership to design IT roadmaps for new branch openings in WA, OR, ID, and MT.
• Ensure IT systems can handle higher transaction volumes as revenue climbs toward $80M.
• Support enterprise-wide initiatives such as ERP upgrades, cloud migrations, and cybersecurity improvements.
• Contribute to disaster recovery and business continuity planning to safeguard operations.

Requirements

  Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3–5+ years of experience in network and systems administration, preferably in multi-location environments.
• Strong technical knowledge of:
  • Windows Server, Active Directory, Group Policy
  • LAN/WAN/VPN administration
  • Firewalls (Fortinet, Cisco, Palo Alto)
  • Virtualization (VMware/Hyper-V) and cloud platforms (Azure/AWS)
  • VoIP phone systems (8x8 strongly preferred)
• Familiarity with ERP systems (Prophet 21 experience a plus).
• Excellent troubleshooting, documentation, and communication skills.

Preferred Skills

• Experience supporting distribution, logistics, or wholesale business operations.
• Knowledge of cybersecurity frameworks (NIST, CIS, etc.).
• Scripting/automation experience (PowerShell, Python, etc.).
• Project management experience for IT infrastructure rollouts.