Systems & Technology Support Specialist at Laramie County Community College, WY

About the Department

• Hours of Work: Monday – Friday 8:00am to 5:00pm.  
• Screening will begin ASAP and continue until the position(s) is filled.
• Start date to be determined, but as soon as practicable after the hiring/interview process

Salary and Benefits: This is a full-time, benefited Classified 8 level position. Starting wage range: $25.86 - $29.22/hourly, depending upon experience.

• Educational Benefits for the employees and dependents
• Tuition Reimbursement
• 15 – 18 Paid Holiday/Closure Days
• Three Paid Personal Days
• Healthcare/Dental/Vision/Life Insurance
• Generous Retirement Benefits - 14.62% Employer Paid/4% Employee Paid
• Paid Vacation and Sick Leave
• Onsite Childcare Center
• Professional Development Opportunities

Job Summary: Core responsibilities of this position include: 

The Systems & Technology Support Specialist plays an essential role in ensuring the smooth operation of all technological aspects within the campus. Their primary responsibility is to serve the entire campus community, including students, faculty, and administrative staff. By maintaining and troubleshooting IT systems, they help create an efficient and user-friendly environment that supports the college’s academic and operational needs and the students’ success. Some occasional travel might be required in this role. 

Position Duties

Essential Functions: – this position is non-exempt, i.e., is eligible for compensatory or overtime pay provisions of the FLSA.  This listing of essential duties is not all-inclusive, but representative; other duties may be assigned).
Provide technical support and troubleshooting by diagnosing and resolving hardware, software, and network issues to ensure the smooth operation of the college’s technology systems for students, faculty, and staff.

• Diagnose and resolve hardware and software issues
• Assist users with technical problems in a timely and professional manner
• Ensure that all computing devices function efficiently
• Document support requests and resolutions in the ticketing system to ensure consistent follow-up and knowledge sharing

• Install updates, patches, and new software
• Ensure that all systems are secure and up to date
• Refresh hardware and software as needed
• Monitor performance, identify potential issues, and implement solutions proactively

• Prepare new devices for use
• Configure system settings
• Ensure that all equipment is properly integrated into the existing technological ecosystem.

• Create user guides, FAQs, and other instructional materials
• Provide training sessions
• Promote best practices and technical advice

• Research and learn the latest technology trends, tools, and best practices
• Participate in relevant trainings, workshops, and conferences
• Evaluate new software and hardware

Other tasks may be assigned based on contemporary institutional needs.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge

• Operating Systems: Proficiency in Windows, macOS, and Linux environments.
• Networking: Understanding of network configurations, protocols (TCP/IP, DHCP, DNS), and troubleshooting.
• Hardware: Knowledge of computer hardware components, peripherals, and setup.
• Software: Familiarity with common software applications and tools used in the organization.
• Security: Awareness of cybersecurity principles, data protection, and privacy regulations.

• Technical Troubleshooting: Ability to diagnose and resolve hardware and software issues efficiently.
• Communication: Strong verbal and written skills to explain technical concepts to non-technical users.
• Customer Service: Competence in providing support and maintaining a professional demeanor while assisting users.
• Time Management: Ability to prioritize tasks and manage multiple support requests simultaneously.
• Documentation: Skill in creating and maintaining user guides, FAQs, and support tickets

• Analytical Thinking: Capacity to analyze problems, identify solutions, and implement them effectively.
• Adaptability: Ability to learn new technologies and adapt to changing environments and user needs.
• Attention to Detail: Precision in troubleshooting and documenting issues to ensure comprehensive support.
• Team Collaboration: Ability to work well within a team and coordinate with other IT staff for complex issues.
• Self-Motivation: Drive to work independently and take initiative in resolving problems.

• To successfully perform the essential functions of this position, an employee must be able to maintain appropriate composure and necessary confidentiality with regard to both past and current employee, student, and donor data; documents; issues; etc., and respect privacy needs of employees, students, donors
• The ability to comply with highly inflexible deadlines is required to successfully perform the essential functions of this position; there will be multiple occurrences of sudden, urgent task completion required
• There may be occurrences of interacting with employees and/or students, past employees and/or students, members of the general public, and others who express opinions, may exhibit strong emotions, which will require the employee to interact professionally, diplomatically, and appropriately in such situations
• While performing the essential duties of this position, an employee would frequently be required to stand, walk, run, squat, kneel and sit while interacting with young children on a daily basis
• An employee must frequently lift and/or move up to 20 pounds.
• The overall work environment requires the mental ability to shift focal point quickly due to interruptions; an employee must be able to mentally track multiple projects and tasking as well

Minimum Qualifications

Minimum Qualifications:

• An Associate Degree in Computer Science or Computer Information Systems, or any combination of education, training, or experience equivalent to the above associate degree
• Two (2) years of experience with the latest computer systems, networks, and software applications

Preferred Qualifications:

• Bachelor’s degree
• More than two years of experience with the latest computer systems, networks, and software applications
• IT industry certifications (MCP, MCSE, A+, Network+, Security+, CCNA, etc.)
• Experience with Microsoft Active Directory system
• Experience with Microsoft 365 and/or similar cloud-based applications
• Experience with VDI and other virtualization technologies (Citrix, Nutanix, VMware, etc.)
• Experience with cybersecurity principles and best practices.
• Experience in an educational environment

Other Qualifications

If you are selected for the position, your appointment is contingent upon successful completion of a background check. LCCC reserves the right to end this employment agreement should the results of your background investigation not be successful.

LCCC DOES NOT SPONSOR H1B VISAS.

Equal Opportunity Employer

Laramie County Community College is an EEO/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, age, physical or mental disability, or covered veteran status.

The college has a designated person to monitor compliance and to answer any questions regarding the college's nondiscrimination policies. Please contact: Title IX, Title VI, and ADA Coordinator, Suite 205, Clay Pathfinder Building, 1400 E College Drive, Cheyenne, WY 82007, 307.778.1144, [email protected]. Contact information for the regional Office for Civil Rights is: Office for Civil Rights, Denver Office, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, 303.844.5695, [email protected]. Updated 6/2025.

http://lccc.wy.edu/

http://www.lccc.wy.edu/about/humanresources 

The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community college will distinguish LCCC from others in the nation, in turn benefiting our communities and bringing pride to the Great State of Wyoming.  Our core values include Passion, Authenticity, and the Desire to Make a Difference.