Server Administrator at City of Cleveland, OH

About the Department

Position Duties

Under administrative direction, is responsible for managing and maintaining our IT infrastructure, ensuring optimal performance, security and reliability. This position support Active Directory and Identity Management, Microsoft 365 Exchange Online; VMware & Server Infrastructure, Security and compliance: Administers and maintains active directory, group policy objects and domain services; manages Azure Entra ID, implements Single Sign-on, MFA and conditional access policies; manages Microsoft 365 exchange online, troubleshoots email flow issues and security policies, administers VMware vSphere and ESXi environments, server patching, updates and security hardening, windows server roles, backup disaster recovery and business continuity.

Minimum Qualifications

High School Diploma or GED required. An Associates Degree in Information Technology, Computer Science, Networking or related field from an accredited college, university or vocation school is required. a Bachelor's Degree is preferred. Three years of full time paid experience in IT/IS, two of which are in support of users in a Windows environment, required. (Substitution: A certification in Microsoft Azure Administration Associate, Microsoft 365 Certified Exchange Administrator, VMware Certified Professional, CompTIA Security+ or equivalent may substitute Degree and work experience.) Strong communication, documentation ability, leadership, and organizational skills are needed. Must be able to lift and carry a minimum of thirty pounds. Valid State of Ohio Driver’s License required.

Other Qualifications

Provides troubleshooting & support for tier 2/3 escalated server and infrastructure issues, works with IT teams to resolve network, authentication and application related issues and documents configurations, processes and troubleshooting steps. Candidate should have experience in server administration, Active Directory and Microsoft 365 Exchange. Familiar with Azure Entra ID, IAM policies and cloud identity management.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.