Income Maintenance Caseworker III - Adult Medicaid Program Specialist at Brunswick County, NC

About the Department

Brunswick County Department of Social Services is accepting applications for an Income Maintenance Caseworker (IMC) III - Adult Medicaid Services Program Specialist to join our Medicaid team.  We are a forward thinking, creative organization that truly believes in treating others as we want to be treated.  We are looking for the right person to join our Team.   

The Ideal Team member:

We are looking for an ethical, team oriented, confident, compassionate, self-starter with a capacity for critical thinking and problem solving.

• Willingness to work in a fast paced, challenging environment that offers opportunities to grow both personally and professionally
• Have a desire to create a positive impact individuals living in our community
• Ability to interpret and apply state and agency policies and procedures with the goal of meeting the needs of the community
• Capacity to work and thrive in a team environment

Job Description

Income Maintenance Caseworker III - Adult Medicaid Services Program Specialist:

The IMC III - Adult Medicaid Program Specialist is a member of the Medicaid team and reports to the Medicaid Program Manager.   The IMC III completes second-party reviews, report management, and minimal caseworker functions.  The employee is responsible for identifying error trends and assisting with training.  The goal of this position is to ensure the agency is meeting quality and timeliness standards within the Adult Medicaid program units.  

Job responsibilities include:

• Conduct second-party case reviews.
• Assist with training.
• Troubleshoot, send cased to the help desk when appropriate, and maintain and monitor the help desk log.
• Compiles and enters data into NC FAST and county document management system.
• Assist with vacant caseloads as needed.
• Review weekly NC Fast postcards and provide weekly training/review for staff.

Knowledge, Skills and Abilities:

Knowledge of Adult Medicaid policies

Knowledge of NC FAST

• NC FAST Core Functions Certification
• NC FAST Medicaid Certification (or ability to obtain certification)  

Organizational Skills

• Ability to prioritize tasks and reassess as priorities change in a fast-paced environment
• Ability to meet deadlines
• Ability to quickly identify and utilize essential resources

Assessments Skills

• Ability to gather facts
• Detail oriented
• Sound judgment/decision making

Communication Skills (oral and written)

• Ability to actively listen 
• Ability to document all casework clearly and concisely in a timely manner
• Ability to clearly communicate with others
• Ability to provide feedback 
• Ability to present trainings to staff on policy updates and changes

Critical Thinking Skills

• Ability to collect, analyze and interpret information gathered
• Ability to interpret and apply policy to make correct case decisions

Other Information 

Normal Business Hours are 8:30 am - 5:00 pm Monday - Friday.  Must be available to work after normal business hours and during emergency situations as required..

Minimum Qualifications

Two years of experience as an Income Maintenance Caseworker II; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Experience with NC FAST required.

Physical Requirements

Must be physically able to operate a variety of automated office machines, which include, calculators, copiers, facsimile machines, etc. Must be able to exert up to 20 pounds of force occasionally and/or up to 10 pound of force frequently, or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.