IT Services Coordinator at Global Data Consultants

GDC IT Solutions is currently seeking IT Services Coordinator to work in a hybrid capacity with the Enterprise Data Center (EDC) in Harrisburg, Pennsylvania. This role requires candidates to be within commuting distance of Harrisburg and offers a collaborative environment focused on hosted application services, infrastructure planning, and IT service management.

As a IT Services Coordinator, you will be responsible for managing the end-to-end service request and solution proposal process within the Enterprise Data Center. This includes gathering requirements from customers, transforming business needs into technical specifications, authoring solution proposals, and ensuring compliance with enterprise IT standards. You will act as a liaison between IT leadership, agencies, and service teams while driving efficiency, accuracy, and continuous improvement across EDC service offerings.

Responsibilities

• Manage agency documents supporting EDC hosted applications and services in MS, MSL, Colo, Cloud, and SDC environments.

• Gather and verify requirements related to infrastructure sizing, migration timelines, service levels, and compliance with EDC standards and policies.

• Author solution proposal documents including hardware, software, services, cost models, and transition plans.

• Transform customer requirements into technical specifications such as server and storage sizing, licensing, and support levels.

• Coordinate Service Requests in ServiceNow for technical change management.

• Serve as a liaison between OA, ETSO, agencies, and commissions to ensure alignment and approvals.

• Track and document solution proposal progress, approvals, and deployments.

• Prepare periodic status reports, cost analysis, and performance metrics for leadership.

• Provide consultative services for agency budget planning and future cost forecasting.

• Lead and support process improvement initiatives to streamline service request workflow

• At least 2 years of experience in an IT role.

• Experience with hosted application environments including MS, MSL, Colo, Cloud, and SDC.

• Knowledge of server, storage, and licensing sizing.

• Proficiency with ServiceNow or similar ITSM tools.

• Experience drafting solution proposals with detailed configurations and cost models.

• Strong documentation and reporting skills including authoring technical/business documents and preparing status reports.

• Proven ability to track and document proposal approvals and deployment progress.

• Experience in customer-facing IT roles involving requirements gathering and consultation.

• Familiarity with infrastructure sizing, migration timelines, cost estimations, and compliance assessments.

• Experience managing change management requests in an enterprise environment.

• ITIL v4 certification.

• Prior experience acting as a service coordinator or liaison between IT organizations and clients.

• Demonstrated success leading or participating in IT process improvement projects.

• Experience presenting technical information to both technical and non-technical stakeholders.

GDC IT Solutions (GDC) is a full-service Information Technology (IT) company providing solutions that empower businesses to increase employee productivity, maximize investments, and improve operational efficiencies. With experienced and certified professionals, we deliver services in the areas of application development, data center, 24/7 multilingual service desk, desktop lifecycle management, project management, business process consulting, and IT staff augmentation. 

What Makes GDC Different:

Our employees are our greatest asset continually driving our success each and every day. We attract and maintain the best talent to provide a personal customer experience at every touchpoint. Our technology professionals care about day-to-day client interactions and resolving customer issues quickly and efficiently, the first time. We deliver services with a code of high ethical responsibility, both to protect our clients and to assure that the work is carried out at the maximum level of professionalism. We are technology experts remaining one step ahead as technology evolves and constantly engaging to understand our clients’ business technology needs in order to deliver the best possible solution. 

Why Work for GDC?

• Cutting Edge Technology and Innovation: GDC fully supports and embraces continuing education and industry certifications to stay ahead of trends and remain current within the technology landscape. We recognize that our employees add the real value to our clients and to our business. By approaching our daily operations with a passion for innovation and a shared-learning environment, everyone can make a positive difference.

• Career Growth: GDC is one of the fastest growing companies in the region!  Sustained growth means ongoing opportunity. Many of our senior leaders have grown within the company, starting with the helpdesk or other entry-level roles to become thought leaders in the fields of IT infrastructure, application development, project management, and business development.

• Employee-Centric Environment: GDC prides itself on employee satisfaction with a firm belief that happy employees are the most productive employees. In appreciation of our employees and their contributions, we sponsor numerous events throughout the year including an annual gala, golf, lunch barbeques and more.

• Comprehensive Benefits Package: GDC offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect. Our comprehensive benefits package includes medical, dental, prescription, vision, 401(k), short and long-term disability, and group life

• Holiday and Vacation: GDC firmly believes in a comfortable work-life balance, and we offer comprehensive holiday and paid-time-off (PTO) packages.  We provide a generous PTO package, and we encourage our staff to use it — whether it’s for vacation or other personal reasons everyone needs time to relax and refresh.

Equal Opportunity Workplace:

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

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