Inspector - Hospitality at Moody National

Summary:

The Inspector contributes toward high levels of guest satisfaction by inspecting guest rooms to ensure Room Attendants achieve or exceed the Company’s and Hotel Brand’s standards regarding the cleanliness and safety of guest rooms and by providing professional, courteous, and prompt responses to guest inquiries and concerns.

 Essential Functions:

•  Inspect all assigned guest rooms including “special clean” items and equipment daily to ensure quality service.

•  Train Room Attendants on their daily responsibilities to ensure house rules, safety rules, security procedures and housekeeping procedures and standards are achieved.

•  Respond to guest inquiries in a courteous manner; professionally resolve issues, promptly report lost/missing guest possessions.

•  Update management on the progress and status of each area of responsibility; complete required forms and reports; notify laundry of linen requirements for early check out rooms.

•  Promptly report any unsafe, broken, or missing furnishings, equipment, or fixtures to management.

•  Assist with cleaning of rooms during peak periods or in the absence of regular Room Attendants.

•  May assume the responsibilities of the Executive Housekeeper and/or Housekeeping Supervisor in his/her absence.

•  Other duties as assigned by management.

Skills:

•  Sound working familiarity with safety and security procedures and guidelines and ability to safely operate commercial housekeeping equipment.

•  Ability to read and understand written instructions to carry through housekeeping tasks.

•  Excellent time management skills and ability to multi-task and prioritize work.

•  Strong customer service skills with a friendly and approachable demeanor.

•  Excellent organizational and planning skills

•  Excellent interpersonal skills.

•  Ability to work independently as well as in a team environment.

Competencies:

·  Action Oriented - Takes initiative. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

·  Dependability - The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time with minimal supervision. The degree to which the employee is reliable, trustworthy, and persistent.

·  Guest Relations - Communicates with guests in a professional and courteous manner. Puts their needs and wants first.

·  Productivity - Manages workload, works efficiently, meets goals and objectives.

·  Work Quality - Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; facilitates a learning environment leading to the most efficient and effective work processes.

Education and Experience:

•  High School education or equivalent work experience.

•  1+ year of housekeeping experience preferred.

•  All positions must also complete any additional training required by manager or as assigned by the Brand or Moody

Physical Demands & Work Environment:

·  Thisjoboperates indoors inahotelenvironment.

·  Exposure to and frequent use of commercial and household chemicals and cleaning solutions.

·  Physical stamina to stand, walk, bend and lift for extended periods of time.

·  Ability to occasionally lift products and supplies, up to 25 pounds.

·  Workdays and work hours may vary.