- Professional
- Office in Sydney
At Modo Energy, we're building the global standard for benchmarking and valuing the world's electrification assets - batteries, solar, wind and datacenters.
The role
We are looking for an enthusiastic and entrepreneurial Account Manager with start-up and/or SaaS experience. This role is critical in bridging the gap between our software development teams and our end users, ensuring our clients can fully leverage our platform to meet their complex needs. If you have a passion for the energy industry and a relentless drive for excellence in customer success, we want to hear from you!
Responsibilities
- Serve as the primary partner for Australian accounts, ensuring customers gain measurable value from Modo Energy.
- Deliver onboarding and training for new users while driving engagement of existing teams through regular check-ins, updates, and support.
- Monitor customer health and usage, leveraging data to demonstrate value and identify opportunities to increase adoption.
- Collaborate with Product, Data, and Growth teams to channel customer feedback into the roadmap and service improvements.
- Develop and convert expansion and upsell opportunities by aligning customer needs with Modo Energy’s solutions.
Qualifications
- 1–3 years’ experience in customer success, account management, or another client-facing role. SaaS experience is critical, energy a bonus.
- Able to engage effectively with a range of customer stakeholders and build long-term relationships that drive adoption, retention, and growth.
- Highly organised and proactive, with the ability to manage multiple accounts while consistently delivering high-quality outcomes.
- Commercially minded with experience identifying and developing opportunities for account growth and expansion.
- Curious and adaptable, with a track record of learning quickly and improving customer success and account management practices.
- Familiarity with CRM and CS tools (HubSpot, Gainsight, etc.) would be an advantage.
Important Details
- We are an in-person company that values collaboration and team culture. Everyone works in the office Tuesday through Thursday, with flexibility to work from home or the office on Mondays and Fridays.
- Modo Energy offers a competitive salary, potentially life-changing equity package and top of market benefits.
Modo Energy is an equal opportunity employer. Our employment decisions are made on the basis of qualifications, merit and business need. We do not discriminate against age, national origin, physical or mental disability, race, religion, pregnancy, sexual orientation, gender identity, veteran status or any other characteristic protected by federal, state, or local law. If you need assistance or a reasonable accommodation with an application or the interview process please contact us via email at [email protected].
What you can expect from Modo Energy
We want to attract and retain the best talent at Modo Energy, and we give our people the freedom and opportunity to develop themselves and flourish.
We are committed to building a diverse and inclusive team at Modo Energy, as we believe a variety of backgrounds, skills and interests is what makes our company stronger. If you share our values and our enthusiasm for supporting the transition to greener energy systems, we encourage you to apply. We have a number of positions open which could be for a range of backgrounds and experience levels. Please get in touch if you are interested and you don’t meet all the requirements, or if you exceed them!
