Business Account Manager- Mumbai at Galderma

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Career Stream Tasks

• Implement Key Account & Client Management plans and processes to retain and strengthen client relationships.
• Implement and execute high-quality customer service and issue resolution in order to retain current clients
• Implement and execute Client engagement activities, including identifying client business requirements and preparing proposals and quotations
• Contributes to the development and administration of all processes related to Key Account & Client Management programs and policies to retain and expand current customer relationships
• Collaborate on industry-specific relationship management activities and enabling the orchestration of customer-facing roles

Differentiator

- Apply practical knowledge of job area typically obtained through advanced education and work experience
- Works independently with general / moderate supervision
- Recognized as an intermediate level contributor in the area of expertise.
- Impact contained to own work with limited impact on peers in the same area
- Problems faced are difficult but not typically complex. Problems are typically solved through drawing from prior experiences, with analysis of the issue.
- Typically Reports to M2/M3

Management Responsability

- Individual contributor who may contribute to coordinate and organize tasks with other team members

Stakeholders

- May influence others within the job area through explanation of facts, policies and practices
- Support and interact primarily with colleagues of own function
- Build relationships and understand customer and key stakeholders interests and concerns
- Address task-related issues using existing solutions

Experience Level

2 - 5 years

Education Level

Bachelor’s Degree or equivalent experience/qualification