Software Support Engineer III at NCR Atleos

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Title: Software Support Engineer III

Location: Dundee, Scotland (Hybrid)

Are you passionate about solving complex technical problems and delivering exceptional customer experiences? Join our global support team as a Software Support Engineer III and play a key role in ensuring the success of our customers using NCR Atleos’ proprietary software solutions.

Position Summary & Key Areas of Responsibility:

As a Software Support Engineer, you’ll be part of our Level 2 or Level 3 support teams, working closely with global customers, internal engineering teams, and fellow support specialists.

Your responsibilities will include:

• Lead the investigation and resolution of complex, high-impact software issues, often spanning multiple products.
• Identify, confirm, and document product bugs with precision and clarity.
• Reproduce customer-reported issues in controlled test environments to aid in diagnosis and resolution.
• Provide expert guidance to customers on product usage and best practices.
• Assist with software configuration and performance optimization.
• Collaborate with cross-functional teams to drive timely and effective issue resolution.
• Follow and enhance structured support processes and documentation to ensure consistent, high-quality service delivery.
• Champion continuous improvement by contributing ideas, processes, and knowledge sharing to enhance the efficiency and effectiveness of Software Support.
• Maintain and evolve support tools, processes, and documentation to ensure scalability and consistency.
• Own and manage the Software Support Knowledge Base, ensuring adherence to knowledge management best practices.
• Mentor and support junior support engineers, offering technical guidance and coaching to elevate team capability and performance.

What We’re Looking For

We’re seeking a technically skilled, customer-focused professional who thrives in a collaborative environment.

Ideal candidates will have:

• A process-oriented mindset with a strong attention to detail
• Solid understanding of software systems and troubleshooting methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• A proactive, solution-oriented approach to customer support

While prior experience in a similar role is required, comprehensive training and mentorship will be provided to help you succeed in this position.

Why Join Us?

• Work with cutting-edge proprietary software used by clients worldwide.
• Be part of a supportive, growth-oriented team.
• Receive structured onboarding, ongoing training, and career development opportunities.
• Make a real impact by helping customers overcome challenges and achieve success.

Technical Qualifications

ATM Client Software

• Client/Server technologies.
• Microsoft Windows technologies.
• Any exposure to ATM/ITM operations and technologies would be a plus but not required.

Basic Qualifications

• Bachelor's degree in a computer/science-related field, typically software engineering, electronics, information systems, or a related field.
•  +5 years of related experience.

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.