Central Sales Associate at Runway East

Elevator Pitch: The Company. Us. Runway East.

Since 2014, Runway East has been on a mission to banish boring offices. Across London, Bristol, Bath, Birmingham, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. 

Our Runway East team enjoys a bunch of great benefits and unrivalled perks, from private healthcare to team trips abroad. And as a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.

Runway East has a strong brand, passionate customer base and most importantly, a product members genuinely love. 

Elevator Pitch: The Job. It’s a great job. We promise.

As our amazing Central Sales Associate, you’ll be supporting the engine that drives revenue for the business, supporting new leads and re-engaging leads who have previously enquired at RWE. 

You’ll be the first point of contact for potential customers, delivering that all important first impression in the best way possible, and nurturing leads through to a tour booking. 

A multi-tasker with a ‘phone first’ approach and the ability to make a two line email sing with personality, you’ll also be dealing with our extensive broker network, helping them to understand and promote Runway East in the best way possible. 

Whilst no two days are the same, your key responsibilities will revolve around:

• Managing the membership inbox, qualifying prospective leads and arranging tours for the Membership Managers.
• Answering all inbound phone enquiries and walk-ins. 
• Calling all recent broker and inbound enquiries.
• Managing meeting room and event bookings
• Phone and email nurturing all incoming leads.
• Help to manage our CRM, collecting and recording customer data.
• Additional support for Membership Managers as required.

Requirements

Who You Are: 

Phone Baller - You are in your comfort zone when selling over the phone. When given the choice between phone and email you pick Phone. Every. Time. 

Excellent Communicator - You’re able to demonstrate strong written and verbal communication to prospective customers in a manner that is effective and clear. You’re able to deliver a great first impression of Runway East and our ethos from that very first interaction, whether it’s on the phone or over email.

Attention to Detail - You are thorough and accurate in your work. You are organised and can prioritise your time well with projects that you are working on. Ability to identify prospects that would fit our community. 

Results Orientated - You’re happy to work towards an outcome and work within a team to achieve goals. You’re proactive in your approach to achieving your goal.

Sales Mindset - A hustler who thinks outside the box and sees every obstacle as a challenge they can’t wait to overcome. You’re positive, determined and resilient. You find a way to ensure Runway East is at the forefront of a lead’s mind.

Team Player - You’re keen to work in a collaborative environment and help provide support to the Sales and Marketing Team to further achieve wider goals.

We see the good in everyone. We celebrate our differences.

We keep community at our core, and we know that a community can only thrive when it is diverse and inclusive. We welcome people from all backgrounds and experiences, whatever your race, religion, status, sexuality, gender identity, age, appearance or disability. There is no set blueprint for a Runway East team member. What matters to us is your spirit.

Benefits

What About the Money?

£28,850 to £32,000 p.a depending on experience + Commission

Anything else?

• Time Off: 31 days including bank holidays 🏖️, plus an extra day for every year at Runway East 🎉. We also give you your birthday off 🎂 (because no one should work on their birthday) and extra time off over the Christmas break 🎄.
• Wellbeing: Private health & dental, gym discounts 🏋️‍♂️, mental health support 🧠, and a Bike2Work scheme 🚲.
• Growth: £150 personal growth budget 📚, learning resources, and regular lunch & learns 🍔.
• Community: Two workdays per year for charitable activities 🌍, team outings 🎉, and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) 🌟.

You can find out more about our values and perks here.

Fired up by what you’ve read so far? Hit apply, we want to meet you.