Patient Services Team Member at Spire Healthcare Limited

Patient Services Team Member | Administration | Manchester | Full time | 37.5 hours | Permanent | £23,907 per annum

Spire Manchester Hospital has an exciting opportunity for an Administrator to join our Patient Services team on a full-time, permanent basis.

Spire Manchester Hospital offers a comprehensive range of specialist treatments in purpose-built private hospital facilities in Didsbury. Part of the award-winning Spire healthcare group, we’re world-class experts offering fast access to specialised and personalised healthcare using some of the latest diagnostic and treatment technologies.

Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.

Working Hours: Various shifts across Monday - Sunday between 6:30 a.m. and 8 p.m.

Contract Type: Permanent

Acting as a Spire Ambassador, as Patient Services Administrator you will be delivering a high quality patient experience to the private enquiry process, demonstrating Spire behaviours across each transaction

Duties and Responsibilities

• Communicating effectively, positively and professionally with our prospects and customers to help them make an informed decision about having a clinical consultation with a view to having a procedure at our hospital
• Collating and preparing patient case-notes ready for the pre assessment nursing team
• Maintaining departmental electronic and manual filing systems accurately in line with GDPR
• Ensuring the provision and maintenance of an efficient patient administration service within the hospital
• Providing information to patients, consultants and other relevant departments in a timely and courteous manner

What we're looking for

• Experience of face to face customer/patient interaction
• Has excellent Administration skills using different databases and systems (training will be given)
• Exceptional phone manner
• Having previous medical knowledge would be advantageous but not essential
• Enthusiastic and energetic professional

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Private medical insurance
• Life assurance
• Save an average of £50 per month with our free onsite car park
• We commit to our employee’s well-being through work life balance, on-going development, support and reward

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.