- Professional
About Us
We are an innovative iGaming company offering a comprehensive suite of crypto-focused products, including sportsbook and casino experiences. By combining cutting-edge technology with a deep understanding of the crypto space, we aim to revolutionise the betting and gaming experience for a global audience.
Our mission is to create the most effortless and accessible betting and gaming entertainment experience, delivering innovation and personalisation at every touchpoint.
Our vision is to become a leading player in the betting industry by combining seamless user experiences with groundbreaking personalisation and community-driven engagement.
Whether it’s through competitive sportsbook offerings or immersive casino gameplay, we are dedicated to creating a unique and engaging platform. Join us in shaping the future of crypto iGaming.
Purpose of the Role
The VIP Host is responsible for managing relationships with Playlink’s most valuable players. This role focuses on providing a highly personalised experience to drive engagement, loyalty, and long-term value. The role will also support BAU VIP operations such as bonus allocation, reporting, and coordinating with other teams to deliver a seamless VIP journey.
Role and Responsibilities
Build and maintain strong, trust-based relationships with assigned VIP players, ensuring exceptional service and personalised attention
Proactively engage VIPs through regular communication utilising chat tools such as Telegram
Manage bonus allocation, tailored promotions, and loyalty rewards in line with agreed budgets and guidelines
Monitor player behaviour and activity to identify opportunities for retention, growth, and reactivation
Coordinate with CS, Marketing, and Payments teams to resolve player issues quickly and effectively
Support the planning and delivery of exclusive events, hospitality, and experiences for VIP players
Provide regular reporting on player activity, feedback, and potential risks
Ensure responsible gaming practices are followed and that all interactions comply with regulatory requirements.
Work Experience and Skills
Essential Experience:
3–5 years’ experience in VIP management, account management, or customer relations, ideally within iGaming
Demonstrated success in managing high-value customer portfolios
Experience handling bonuses, promotions, or rewards processes.
Essential Skills:
Strong interpersonal and communication skills; confident in engaging with high-value players
Commercial awareness and understanding of customer lifetime value
Organised and detail-oriented, capable of managing multiple relationships and tasks
Ability to work flexibly across time zones to meet player needs
Personal Qualities and Behavioral Traits
Essential Qualities or Behaviours:
Highly personable, approachable, and customer-centric
Proactive and solutions-oriented with a “can do” attitude
Resilient and adaptable to a fast-paced and dynamic environment
Discreet and trustworthy when dealing with sensitive player information.
Desirable Qualities or Behaviors:
Interest in iGaming and/or sports
Multilingual skills to support a global player base
Creativity in designing personalised player experiences.
Relationships
Key Internal Relationships:
VIP Team Lead
Customer Support
Marketing
Risk & Compliance
Key External Relationships:
VIP players
Event and hospitality partners
