AFC Bilingual Case Manager (Mandarin/Cantonese) at Boston Senior Home Care

Job Title: Adult Family Care (AFC) Bilingual Case Manager (Mandarin/Cantonese)

Business Unit: Mass Health

Department: Adult Family Care

Reports to: Assistant Director Caregiver Solutions and Home Care Analytics

FLSA: Non-Exempt

Classification: Regular Full-time (35 hours)

Grade: B Union Position

Salary Range: $47,000

SUMMARY OVERVIEW

Under the general direction of the Program Manager, the Case Manager is an integral part of the case management function of the agency. The Case manager provides ongoing assessments of the client's needs including eligibility for Boston Senior Home Care (BSHC) and other community resources. Furthermore, the Case Manager will develop a service plan based on their assessment of client needs, which directly impacts areas of concern highlighted through the assessment.

This position requires the ability to work autonomously, multitask, conduct home visits and family/provider meetings, telephone contact and regular documentation. The Case Manager is responsible for working collaboratively within BSHC as well as externally with client formal and informal supports, vendors, potential referral sources and other community agencies. Case Managers actively participate in BSHC organizational life.

ESSENTIAL FUNCTIONS

Essential Job functions: Duties _______ through _______are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions. [TBD]

1. Through home visits conduct multi-dimensional assessment of elders' functional and social needs incorporating eligibility for State Home Care services, special programs and other community resources.
2. Provide ongoing assessment of client needs/status through contact with collaterals, informal supports and contact with the client via phone and regularly scheduled home visits. Adjust service planning and follow-up as indicated.
3. Through a needs assessment, knowledge of resources, and problem solving skills develop a service plan that incorporates the areas identified within the assessment. Seek supervision and/or interdisciplinary consultation for ongoing case management direction, high-risk client issues, vendor needs/issues, etc.
4. Implement the plan utilizing all available resources; BSHC vendors/programs and other community resources
5. Monitor the efficacy and quality of services provided by BSHC through contacts with client, their family, collateral contacts and vendor monitoring.
6. Maintain the client record through timely documentation that is complete and accurate of all related communications and required forms.
7. Provide ongoing advocacy for client, as follows:

• Exhibit working knowledge of BSHC
• Exhibit working knowledge of other community programs
• Continually assist in the development of community resources knowledge within BSHC
• Seek peer or supervisory consultation to explore unfamiliar resource areas.

1. Contribute to organizational life through active participation in team activities, committees, and work groups. Promote a positive working environment through cooperative and respectful interaction with others.
2. Through all external contacts with vendors, collaterals, and community at large continually provide outreach efforts as a BSHC representative in order to ensure access to services for all client groups.
3. Continually pursue knowledge of special populations and client issues through in-services, seeking outside conferences/trainings, with utilizing this new knowledge throughout the assessment and service planning function of the position.

COMPETENCIES

• Ability to effectively communicate in person, in writing, and by telephone.
• Ability to effectively utilize BSHC's computer and information systems.

• Candidates must be Bilingual (English/Mandarin/Cantonese) to qualify for this position.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, copiers, filing cabinets.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee must be able to carry 15 to 20 lbs.
• The employee is regularly required to talk and hear
• The employee is frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position, Monday-Friday, 9:00 AM – 5:00 PM.

TRAVEL

This position requires up to 50% travel. Must be able to travel throughout the community under all weather conditions and perform home visits.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• A Bachelor's degree, a social worker license from the Massachusetts Board of Registration in Social Work, and at least two years' recent experience working with elderly or disabled adults; or
• A Bachelor's degree and two years' clinical experience in the care of elderly or disabled persons.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Sensitivity to older adult, disability and diversity issues
• Commitment to maintaining members at home with dignity

WORK AUTHORIZATION/SECURITY CLEARANCE

• Must be able to work in the United States

AAP/EEO STATEMENT

Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled – Boston Senior Home Care affirms and supports diversity and inclusion in our workforce and recognizes all EEOC Factors.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Given the nature of the organization and the population it serves, all new employees are required to clear a CORI prior to taking on a new role.