FWSP Student Technical - LX Studio at University of Central Oklahoma

Position Overview

This is a Federal Work Study Program (FWSP) student technical position referred to as Student Techceptionist, which assists and supports faculty, students, staff, and clients utilizing the LX Studio spaces during the day and evening hours. Primary duty is troubleshooting technology issues, including video conferencing or other related classroom technology. Duties will include setting up classroom and meeting spaces to requested preferences. The Student Techceptionist supports LX Studios reputation that offers excellent customer support for all activities at the downtown OKC locations as well as our online presence.

Hours per Week

• 20-25 hours per week
• 1 evening shift per week required.
• 1 weekend shift per month required.

College/Department Overview

LX Studio is based at the University of Central Oklahoma's newly renovated facility in downtown OKC that offers advanced technology and customizable classroom, training, and meeting space for academic programs and corporate clients. We are the only agency of its kind in the United States and believe learning is the catalyst for a better world. Our team of learning experts, powered by our industry-leading tools, provides an exclusive suite of custom solutions to effectively implement world-class learning experiences that reimagine an organizations strategy, content, delivery, and results.

Department Specific Job Functions

• Provide excellent customer service to students, faculty, staff, clients, and guests, including identifying and assisting them with classroom, technology, and facility needs.
• Provide basic technical support for instructors in classroom settings.
• Provide basic troubleshooting of any technology issues.
• Accurately and promptly report technical problems to the supervisor.
• Provide some clerical and general office assistance as needed.
• Respond to customer queries in a professional, timely, and accurately via phone, email, or chat.
• Record and/or update documentation of technical, facility, and/or process issues and valuable discussions.
• Share requests and effective workarounds with supervisor and team members.
• Follow up with students, faculty, staff, clients, and guests to ensure their technical issues are resolved.

Enrollment Requirements

Fall/Spring Semesters: All student employees must be enrolled at least half-time to be eligible to work any UCO student position. Half-time enrollment for fall/spring semesters is considered 5 hours for graduates and 6 hours for undergraduates. International students must be enrolled full-time to be eligible to work as a student employee. Full-time enrollment is 9 credit hours for graduates and 12 credit hours for undergraduates.

Summer Semester: Student employees working regular student positions must be enrolled in at least 3 credit hours to be eligible to work during the summer. Students not enrolled in summer classes must be enrolled in fall classes in order to work during the summer, but they (and the department) will be required to pay FICA taxes. Student employees working FWSP positions must be enrolled in a minimum of 6 credit hours (if undergraduate) or 5 credit hours (if graduate) in order to work during the summer in a Federal Work Study Program position.

Enrollment Exception: If the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of hours needed to graduate and anticipated graduation date) and submit it to Human Resources. This pertains to both regular and Federal Work Study Program positions. Contact [email protected] for more information.

FWSP Requirements

To be considered for Federal Work Study Program (FWSP) employment, you must be awarded work study through the Office of Financial Aid & Scholarships. Please be aware, the summer FWSP award is a separate application process, and is not included with the fall/spring FWSP award. Contact Financial Aid for more information.

Enrollment requirements for FWSP employment are the same each semester. Undergraduates must be enrolled in a minimum of 6 credit hours, and Graduates must be enrolled in a minimum of 5 credit hours. If a student is enrolled in their final semester and the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of remaining credit hours needed to graduate and the anticipated graduation date) and provide the letter to the hiring department for submission to Human Resources. Contact [email protected] for more information.

Knowledge/Skills/Abilities

• Maintain a positive and professional customer service-oriented attitude.
• Ability to understand basic troubleshooting techniques.
• Interest in technology and willingness to learn.
• Excellent communication skills, both verbal and written.
• Detail-oriented.
• Multi-tasking abilities.
• Patience with challenging issues.
• Dependable, punctual, and friendly.
• Familiarity with Zoom, Webex, and Microsoft Teams is a plus!

Physical Demands

Reasonable accommodation, in accordance with ADA requirements, may be made upon request to enable individuals with disabilities to perform essential functions.