Interoperability Lab Technician (Benefited) at University of New Hampshire
University of New Hampshire · Durham, United States Of America · Onsite
- Junior
- Office in Durham
USNH Employees should apply within Workday through the Jobs Hub app
The InterOperability Lab is a commercially funded independent testing facility for networking and data communications devices and software. The IOL Operator supports the development and execution of testing services and/or hardware/software testing tools used by our approximately 200 global business partners . The position will assist in managing vendor relations; assist in conformance test execution, reporting and result review; serve as a lead developer and/or project manager in order to improve current services in conformance test teams including but not limited to 1588 and TSN related areas. Development will focus on ongoing BitPhyer and Violett software needs as used for conformance testing.
Duties/Responsibilities
Testing and Training Overview (35%)
Support the technical requirements, setup, maintenance and operation of the test services along with future test offerings.
Assist with training and mentoring new employees on test service offerings.
Decision Making: Position will assist in making decisions.
Example:· Support technical work within the Avnu, 1588 and Conformance Testing areas.
Execute testing, reporting, report review, and troubleshooting as assigned.
Train and mentor employees as assigned.
Customer Service - Client Relationship Management Overview (25%)
Work with customers during the testing process to resolve issues.
Support customers using UNH-IOL tools or services.
Decision Making: Position will assist in making customer-impacting decisions.
Example:· Work directly with customers during a reservation to ensure that testing and reporting are properly completed.
Help support Violett and BitPhyer users and customers.
Software Development and Support Overview (20%)
Support the technical development of tooling used to speed conformance testing.
Provide support to customers seeking assistance.
Decision Making: Position will assist in making decisions
Example:· Support Violett tool releases (APL, Avnu, PTP).
Support new developers assisting with the development and maintenance of the tools.
Ensure responses to customer support tickets submitted via tools such as Atlassian’s JSM portal.
Supervision Overview (10%)
Supervise technicians as assigned.
Decision Making: Position will assist in making decisions impacting technician’s goals, performance reviews and advancement.
Example: Review 5-9 technicians as assigned.
Documentation & Planning Overview (10%)
Assist with documentation for test tools and test plans as assigned. Suggest and implement improvement SOPs and quality documentation.
Participate in strategic planning processes.
Decision Making: Position will assist preparing documentation eg: project plans
Example: Update test plans and tester’s guides as assigned.
Provide input into the annual Embase Industry strategic plan.
Minimum Acceptable Education & Experience:
Associates Degree or 2 years of experience in a related professional field.
Knowledge, Skills & Abilities:
Basic troubleshooting experience; ability to respond quickly and isolate basic issues occurring during test services.
Ability to work both independently and as a team member.
Effective oral and written communication skills.
Basic experience creating technical documents.
Applicant instructions:
Applicants should be prepared to upload the following documents when applying online within the Resume/Cover Letter section of your application:
Resume/CV
Contact Information for 3 Professional References
Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Location:
DurhamSalary Grade:
Non-Exempt Staff 18 Apply Now
