Clinical Care Manager - Crisis Center at Preferred Family Healthcare

Job Description:

Job Title: Clinical Care Manager

Location: Kirksville, MO
Department: Behavioral Crisis Center – Rapid Access Unit
Employment Type: Full-time
Shift: Monday – Friday, 8:00 A.M. – 5:00 P.M. (with on-call responsibilities)

Job Summary:

Are you a compassionate and experienced behavioral health professional looking to lead a dynamic team in crisis care? Join Preferred Family Healthcare as a Clinical Care Manager in our Behavioral Crisis Center – Rapid Access Unit, where you’ll play a pivotal role in supervising and supporting a multidisciplinary team dedicated to providing immediate, high-quality care to individuals in crisis.

As a Clinical Care Manager, you will oversee Behavioral Health Consultants, Technicians, and Peer Support Specialists, while collaborating closely with nurses, providers, and access staff. You’ll ensure smooth daily operations, foster team development, and uphold clinical excellence in a fast-paced, mission-driven environment.

Kirksville offers a unique blend of small-town charm and academic vibrancy, thanks to Truman State University and A.T. Still University. Residents enjoy a strong sense of community, cultural events, outdoor recreation, and an affordable cost of living—making it a great place to live and raise a family. ​

Position Perks & Benefits:

• 29 Days of PTO

• Eligibility for HRSA Loan Repayment (eligibility requirements apply)

• Comprehensive Employee Benefits Package – health, dental, vision, retirement, life & more

• Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees

• Company-paid basic life insurance

• Emergency Medical Leave Program

• Flexible Spending Accounts – healthcare and dependent care

• Health & Wellness Program

• Employee Assistance Program (EAP)

• Employee Discount Program

• Mileage Reimbursement

Key Responsibilities:

• Supervise front-line behavioral health staff and provide after-hours on-call support

• Manage client care concerns and delegate interventions appropriately

• Assist in hiring, onboarding, and training new staff

• Conduct regular staff meetings, supervision sessions, and performance evaluations

• Serve as liaison between leadership and clinical staff

• Monitor and improve workflow processes in collaboration with leadership

• Review and audit clinical documentation for accuracy and timeliness

• Submit monthly data reports to the Department of Mental Health and other entities

• Order supplies and manage equipment needs for the Rapid Access Unit

• Develop and implement corrective action plans in coordination with HR and leadership

• Support community outreach and referral pathway development

• Manage staff schedules, timecards, and workday requests

• Coordinate facility maintenance, safety inspections, and emergency drills

• Uphold Brightli’s operational guidelines and professional ethics

Education and/or Experience Qualifications:

• Master’s degree in a human services field

• Current unrestricted license: LCSW, LPC, or PsyD

• Minimum of 1-year post-licensure experience (preferred)

• Experience in medical or psychiatric settings (preferred)

Required License/Certification:

• LCSW, LPC, or PsyD (unrestricted)

• Additional Qualifications:

• Strong leadership and team-building skills

• Excellent written and verbal communication abilities

• Proficiency in electronic health records and documentation standards

• Ability to manage multiple priorities and solve problems effectively

• Commitment to confidentiality and safeguarding protected health information

• Ability to interpret clinical data and documentation

• Strong organizational and time management skills

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.