In-House Service Technician: Hilliard, OH at Kinetico Incorporated

The In-House Service Technician I is responsible for learning the processes for testing new equipment deliveries, selecting equipment and parts for daily service and installation calls, performing standard equipment repair, maintaining part and equipment inventory, and assisting walk-in customers with product questions.

Key Responsibilities:

1. Reviews daily service orders, pulls and stages equipment and parts for installations, and service calls performed by Service Technicians.
2. Performs routine testing of newly delivered equipment to ensure performance standards. Follows established procedures to evaluate equipment function and perform appropriate maintenance and basic repair of equipment. 
3. Manages inventory quantities to ensure sufficient parts and equipment are available to meet installation and service calls.        Prepares purchase orders for restock of all equipment, filters, installation parts, plumbing parts, etc.
4. Organizes warehouse space for optimal workflow and maintains order, cleanliness, and safety.
5. Assists walk-in customers by assessing water tests, supplying product information, moving and loading salt bags to customer vehicles, and processing merchandise sales.
6. Works with accounting team to ensure all purchase orders are managed in Salesforce and closed in a timely and accurate manner.
7. Provides support to the Service Technicians as needed.  May occasionally perform equipment installs.
8. Maintains company tools, resources, and spare parts inventory.

This list of responsibilities is not exhaustive. Other duties may be required to be undertaken which fall within the scope and general level of responsibility attached to the role.

What you will need to succeed:

Education & Qualifications:

• High School Diploma/GED required. 
• Ability to work in a fast-paced environment, exhibit initiative and a strong work ethic, and executing responsibilities in a timely and efficient manner.   
• Good listening and verbal skills, and exceptional customer service phone skills.
• Organized and able to provide detailed follow-up and follow-through of all company processes and procedures.
• Comfortable talking to customers about product and payment options.
• Valid drivers’ license and a clean driving record.
• Mechanical aptitude, good analytical, problem solving, and trouble shooting skills; understanding the technology contained in the company’s products is essential.

Key Performance Indicators: 

• Accurately manages equipment and information.
• Follows procedures and accurately documents results.
• Produces high quality of work and customer service.

Compensation: 

• Hourly 

Travel: 

• Less than 10% 

Location: 

• Kinetico Corporate Store, Hilliard, OH 

Physical Requirements

• Frequent standing, walking, bending, and reaching.
• Frequent lifting of up-to 50 pounds and maneuvering up-to 100 pounds with a dolly.
• Occasional lifting up-to 125 pounds.
• Ability to use hand tools and work with small parts.

Why Join Kinetico:

• Medical, Dental, Vision and Prescription Drug Insurance Coverage 
• Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
• 401(k) Contribution Matching Program
• Employer Funded Defined Contribution Plan
• Paid Vacation, Holidays and Community Service Volunteer Time-off Benefit 
• Wellness Program
• Educational Assistance Reimbursement Program

Our Commitment and Difference: 

Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has experienced tremendous success. The company has grown from a two-man, creative undertaking into a strong and dynamic organization.

Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today’s ever-changing water treatment industry manufacturing water softeners, along with a wide range of systems that improve water quality for general use, as well as those that provide high-quality drinking water for consumption. Kinetico products are Third Party certified to confirm quality and performance and complimented by the most comprehensive warranties in the industry.

Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth generation company that continues to be successful in developing leading businesses.

Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

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