Payments Agent at Fanatics Retail Group Fulfillment, LLC
Fanatics Retail Group Fulfillment, LLC · Jersey City, United States Of America · Hybrid
- Junior
- Office in Jersey City
Payments Agent
As a Payments Agent you will play a crucial role in making sure our customers have a world class deposit and withdrawal experience. You will be responsible for monitoring payment transactions, completing daily reporting and investigating any payment related issues. You will work hand in hand with other Operational teams to assist in swift solutions for any customer payments issues.
What You Will Do As A Payments Agent
- Act as the payments front line of BetFanatics by communicating directly with customers through emails.
- Reconcile customer payments and withdrawals daily with third-party vendors and banking institutions.
- Work within a team environment to gather, interpret and analyze data.
- Assist in maintaining daily/weekly/monthly reporting for financial, gaming, and other statistical data.
- Recognize possible suspicious, fraudulent, or AML activity and partner with the Fraud team to resolve it.
What Skills You Bring
- 0-2 years of experience in a payments-related industry.
- A Bachelor's Degree in a related field such as Business, Sport Management or Finance.
- Intermediate Excel skills are highly preferred but not required.
- Self-motivated, Investigative curiosity with strong organizational skills.
- Understanding of gaming and payment processes.
- Competence with Salesforce & the G Suite products.
- Ability to work a hybrid remote and in office schedule that will include weekends.
- Ability to become and maintain licensing in multiple jurisdictions.
About Company
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
