Service Advisor II at American Crane & Equipment Corporation

NOW HIRING: Service Advisor II

Full-time – Monday – Friday | On-site in Douglassville, PA

Ready to drive customer success and support service excellence?

American Crane & Equipment Corporation is looking for a Service Advisor to join our high-performing Service team.

In this role, you’ll serve as the principal customer point of contact for service and maintenance needs. You’ll coordinate crane technician service, preventive maintenance programs, and customer support, ensuring projects are prepared, scheduled, and completed efficiently. Your focus will be on exceeding customer expectations, retaining current customers, and developing new business through professional, knowledgeable, and proactive service.

Job Title: Service Advisor II

Department: Service

Location: 1440 Ben Franklin Hwy – Douglassville, PA 19518

Schedule: Full-time hours | Monday – Friday 8:00am-4:30pm | Overtime as needed

Compensation: Competitive starting salary based on experience and qualifications

Why Join Our Team?

What You’ll Do

• Review order write-ups, job requirements, and materials needed.
• Create requisitions and manage parts orders.
• Prepare jobs for scheduling by gathering parts, equipment, and logistics.
• Assign and monitor inspections.
• Review daily service reports, escalate emergencies, and follow up.
• Serve as a technical resource for technicians in the field.
• Manage workflow in the Service Shop and serve as liaison between customers and technicians.
• Assist with breakdown service calls as needed.
• Ensure safety compliance with OSHA, EPA, and local regulations.
• Support continuous improvement initiatives and training.

What We’re Looking For

Education & Experience

• High school diploma (required).
• Associate’s or Technical Degree (preferred) with 7+ years of relevant service advisory experience (or 5+ years at American Crane).
• Proficiency reading electrical drawings, schematics, and blueprints.
• Knowledge of machinery, equipment, and tools – including design, repair, and maintenance.
• Strong customer service and communication skills.
• Hands-on maintenance and diagnostic abilities.
• Computer proficiency with Excel, Word, Teams, plus CRM and InspectAll (preferred).

Skills & Attributes

• Strong organizational and interpersonal skills.
• Knowledge of replacement parts and vendors.
• Ability to climb ladders, lift 50 lbs, work in confined spaces and at heights.
• Safety-focused, collaborative, and committed to ACECO’s mission, vision, and GRIT values.

Work Environment

This role involves working in both office and mechanical shop environments, occasionally near moving mechanical parts, fumes, vibration, and warm/humid conditions. PPE is provided.

What's In It For You?

• Competitive salary based on experience, skills, education, market data, etc
• Comprehensive medical, vision, dental, and life insurance
• Wellness plan
• Tuition reimbursement
• Generous paid time off
• 401K retirement plan
• Holidays – paid time off
• Overtime opportunities & more!

At ACECO, GRIT Matters. We put perseverance, heart, and integrity into everything we do. Join a team where your contributions matter, and where growth, empowerment, and safety are top priorities. Enjoy a supportive atmosphere, competitive benefits, and opportunities for professional development.

Experience is Everything: Our team is built on the foundation of expertise and dedication. With an average tenure of 10 years, our team brings a wealth of knowledge and experience to every project, ensuring top-notch results for our customers.

Low Turnover, High Satisfaction: We prioritize creating a positive work environment where people can thrive. That's why our turnover rate is less than 10%, a testament to our commitment to our team members. Here, you can count on the support of your co-workers. 

When you join American Crane & Equipment Corporation, you're not just getting a job – you're becoming part of a HIGH-PERFORMING TEAM. We believe in supporting our team members, fostering growth, and providing opportunities for advancement.

READY TO APPLY?

• Submit your application online at Recruitment (adp.com).

All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations.

About American Crane & Equipment Corporation:

American Crane & Equipment Corporation is a second generation, women-owned company and for more than 50 years, has been a trusted innovator of high-quality specialty lifting equipment. As a leading manufacturer of cranes, hoists, and other material handling equipment, along with a variety of parts and components for standard, custom, and nuclear applications, we're committed to high quality products and customer satisfaction in an industry where there is no room for mistakes. 

American Crane & Equipment Corporation is an Equal Opportunity Employer.

The company maintains and observes employment policies that do not discriminate against any person because of race, color, sex, sexual orientation, gender identity, national origin, religion, disability, age, ancestry and any other basis prohibited by federal, state or local law. This applies to recruiting, hiring, training, compensation, overtime, job classifications, work assignments, promotions, demotions, layoffs, terminations, transfers, and all other conditions of employment.

The pay for this position is dependent on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

American Crane & Equipment Corporation offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid time off, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

NOTE: American Crane & Equipment Corporation is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at American Crane & Equipment Corporation without a valid written search agreement in place for that position will be deemed the sole property of American Crane & Equipment Corporation, and no fee will be paid in the event the candidate is hired by American Crane & Equipment Corporation as a result of the referral or through other means.