Process Transformation Engineer at Comerica Bank
Comerica Bank · Frisco, United States Of America · Onsite
- Professional
- Office in Frisco
Process Transformation Consultant
The Process Transformation Consultant will work in a team of process improvement experts with accountability for delivering on a broad range of projects, varying in risk, size, and complexity, while aligning to business strategies. The Process Transformation Consultant provides support to achieve business results as well as educates and creates awareness of Process Improvement/Transformation methodologies across the Bank.
The Enterprise Change and Project Management Office (ECPMO) is a centralized function that drives strategic alignment, governance, and delivery excellence across enterprise-wide initiatives. The ECPMO enables effective change management, project execution, and the realization of business value.
Outcomes of Process Transformation include...
- Increased efficiency and cost savings
- Enhanced customer and employee experience
- More scalable processes
- Greater Transparency, Accountability and Communication
- Less dependency on manual controls or intervention
- The Process Transformation Consultant will be focused on supporting the design/management of the enterprise process standards, developing the training curriculum for Business Process Management (BPM) solution, and help coordinate the clean-up/upload of existing process artifacts into new standards and tools.
Position Responsibilities:
Enterprise Process Standards / Guidelines
- Create and design process artifact guidelines/standards.
- Create robust review process (QA/QC) for pro-active enforcement of process standards and guidelines.
- Support creation of ongoing Executive communications documents to share progress and findings with Comerica stakeholders.
- Work collaboratively with Lines of Business (LOB) to introduce/reinforce process standards and guidelines.
Training Support for BPM Solution
- Create/design training curriculum for new process standards/CI methodology and use of new BPM solution.
- Create/design appropriate communications/support models for overall training needs.
- Proactively lead coordination with Process Transformation Governance Team as needs rise.
- Work collaboratively with LOB/Support Functions as part of deployment of BPM solution across the enterprise.
Ongoing Process Artifact Support
- Lead overall work effort to ensure existing process artifacts comply with new standards and guidelines.
- Lead effort with 3P vendor to convert/upload existing process artifacts into new BPM solution.
Execution and Monitoring
- Proactively and continuously engage BPM vendor to ensure latest features and updates are incorporated into training curriculum.
- Monitor LOB/Support Functions training needs and support as needed.
- Partner with key stakeholders to optimize the solution and achieve a high adoption rate.
