Senior Specialist Development at Sun Life Global Solutions Private Limited

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you ready to shine?

At Sun Life, we empower you to be your most brilliant self.

Who we are?

Sun Life is a leading financial services company with history of 150+ years that helps our clients achieve lifetime financial security and live healthier lives.

We serve millions in Canada, the U.S., Asia, the U.K., and other parts of the world. We have a network of Sun Life advisors, third-party partners, and other distributors. Through them, we’re helping set our clients free to live their lives their way, from now through retirement. We’re working hard to support their wellness and health management goals, too. That way, they can enjoy what matters most to them. And that’s anything from running a marathon to helping their grandchildren learn to ride a bike.

To do this, we offer a broad range of protection and wealth products and services to individuals, businesses, and institutions, including:

• Insurance. Life, health, wellness, disability, critical illness, stop-loss, and long-term care insurance.

• Investments. Mutual funds, segregated funds, annuities, and guaranteed investment products

• Advice. Financial planning and retirement planning services

• Asset management. Pooled funds, institutional portfolios, and pension funds

With innovative technology, a strong distribution network and long-standing relationships with some of the world’s largest employers, we are today providing financial security to millions of people globally.

Sun Life is a leading financial services company that helps our clients achieve lifetime financial security and live healthier lives, with strong insurance, asset management, investments, and financial advice portfolios. At Sun Life, our asset management business draws on the talent and experience of professionals from around the globe.

Sun Life Global Solutions (SLGS)

Established in the Philippines in 1991 and in India in 2006, Sun Life Global Solutions, (formerly Asia Service Centers), a microcosm of Sun Life, is poised to harness the regions’ potential in a significant way - from India and the Philippines to the world. We are architecting and executing a BOLDER vision: being a Digital and Innovation Hub, shaping the Business, driving Transformation and superior Client experience by providing expert Technology, Business and Knowledge Services and advanced Solutions. We help our clients achieve lifetime financial security and live healthier lives – our core purpose and mission.

Drawing on our collaborative and inclusive culture, we are reckoned as a ‘Great Place to Work’, ‘Top 100 Best Places to Work for Women’ and stand among the ‘Top 11 Global Business Services Companies’ across India and the Philippines.

The technology function at Sun Life Global Solutions is geared towards growing our existing business, deepening our client understanding, managing new-age technology systems, and demonstrating thought leadership. We are committed to building greater domain expertise and engineering ability, delivering end to end solutions for our clients, and taking a lead in intelligent automation. Tech services at Sun Life Global Solutions have evolved in areas such as application development and management, Support, Testing, Digital, Data Engineering and Analytics, Infrastructure Services and Project Management.

We are constantly expanding our strength in Information technology and are looking for fresh talents who can bring ideas and values aligning with our Digital strategy.

Our Client Impact strategy is motivated by the need to create an inclusive culture, empowered by highly engaged people. We are entering a new world that focuses on doing purpose driven work. The kind that fills your day with excitement and determination, because when you love what you do, it never feels like work. We want to create an environment where you feel empowered to act and are surrounded by people who challenge you, support you and inspire you to become the best version of yourself. As an employer, we not only want to attract top talent, but we want you to have the best Sun Life Experience.

We strive to Shine Together, Make Life Brighter & Shape the Future!

Key Responsibilities

• The person will be exposed to a variety of assignments, responding to service requests, problem solving, maintaining stability, performing technical implementations,

• Provide ongoing support for Corporate applications, including on-call, problem analysis, resolution and escalation.

• Perform regular maintenance activities required to keep the applications working at expected levels.

• Working with the Subject Matter Experts and Business Analysts to provide the quick fix/permanent solution for the production issues

• Ability to provide solutions for system/batch support and/or improvements

• Ability to follow and suggest delivery processes and KPI’s for production support delivery quality

• Follow the rotation plan for support

• Knowledge Management strategy for developing a self-sufficient team

• Accountable for the maintenance, administration, and support of Salesforce application systems in production and non-production environment

• Provide recovery and troubleshooting support during incident, problems and triage calls.

• Work with technical platform vendors to provide solutions, solve problems, maintain stability of the environment.

• Reviews and analyzes issues independently and document business issues and the solutions provided.

• Defines and ensures requirements for transition to support: data, workflow, logical processes, interface design, internal and external checks, controls, inputs, and outputs.

• Contribute to continuous improvement of current processes

Key Experience:

• 8-10 years of progressive Salesforce technology experience with full application development life cycle and systems integration experience

• Understanding of Salesforce data models such as Sales Cloud, Financial Services Cloud and Experience Cloud

• Hands-on experience with Salesforce data imports and exports using Data Loader

• Hands-on experience with ETL tools like Informatica IDMC-Nice to have

• Preferred skill set: Hands-on experience with Fusion Risk Management

• Knowledge of ITIL Foundations, experience in Service Management processes including incident and change management.

• Fusion Risk Management System with profiles, permission sets/groups and so on

• Fusion Risk Management experience with custom objects, fields, flows, communities, ServiceNow Connector and so on

• Experience with Operational Resilience capability in Fusion

• General API knowledge

• High quality Technical and End User document creation and maintenance skills

• Experience in Business Continuity, Crisis Management and/or Technology Recovery. Professional designation such as MBCI, ABCP, CFCP, CBCP desired.

• Salesforce Developer and/or Admin Certification is preferred

Primary Location: Gurugram, India

Schedule:  Primary: 03:30 PM-12:00 AM IST, Secondary: 1:30 PM-10:00 PM IST

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