Patient Experience Specialist at University of Pittsburgh

Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.

Responsible for optimizing student clinic schedules, confirming patient appointments, and supporting student compliance with care policies. Oversees patient assignments and recalls, approves clinical documentation, and supports students in administrative tasks to ensure productivity and efficiency.  Provides support to Team Leaders and Faculty, while performing additional duties as needed.  

This position is primarily sedentary but does require the ability to move around the School and Clinic areas.