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Front Office Manager at AccorHotel

AccorHotel · Bengaluru, India · Onsite

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Company Description:

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Job Description:

THE POSITION

To manage the operations of Front Office by ensuring product and service quality standards are met.

 

KEY RESPONSIBILITIES

Guest Service & Operations

  • Supervise all front office functions, ensuring guests receive prompt, personalized, and professional service.
  • Oversee guest arrival and departure experience, giving priority attention to VIPs, repeat guests, and loyalty members.
  • Maintain high standards in appearance, hygiene, and conduct across the department.
  • Ensure daily accuracy of room inventory and manage upgrades and special requests.
  • Handle system recovery procedures and interpret front office reports/statistics.

Team Leadership & Development

  • Lead and motivate the Front Office team to achieve service excellence.
  • Conduct regular departmental meetings and performance reviews.
  • Support recruitment and onboarding in collaboration with T&C.
  • Identify training needs and implement programs for continuous development.
  • Provide coaching, guidance, and disciplinary support where necessary.

Financial & Strategic Management

  • Drive occupancy, ADR, and revenue through effective room management and upselling techniques.
  • Collaborate with the Finance team on budgeting, cost control, and forecasting.
  • Monitor marketing efforts within the Front Office, ensuring alignment with brand strategies.
  • Collaboration & Compliance
  • Maintain strong interdepartmental relationships to enhance the guest journey.
  • Conduct routine inspections to ensure upkeep of facilities and equipment.
  • Ensure compliance with safety, security, and OH&S policies.
  • Log incidents and maintain confidentiality of guest information at all times.
Qualifications:
  • Degree from School for Tourism & Hotel Management
  • Minimum 6-7 years’ relevant experience with at least 3 year at a management level
  • Proven ability to manage budgets and drive performance metrics.
  • Fluent in English; knowledge of a second language is a plus
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