Outbound Call Center Manager at Lee's Air, Plumbing, & Heating

Job Summary: 

We’re seeking a Call Center Manager to lead our outbound lead-setting team. Your reps will be contacting leads from our marketing funnel — not random cold calls — with the goal of setting high-quality appointments for our sales team. If you’ve built and managed outbound sales or lead-generation teams, this is the chance to step into a leadership role with big growth potential. 

What You’ll Do:

• Lead, coach, and motivate a team of outbound lead setters working qualified funnels.
• Develop scripts, strategies, and performance standards that maximize appointment conversions.
• Ensure leads are properly qualified and handed off to the sales team.
• Track KPIs and improve team efficiency and conversion rates.
• Foster a high-energy, accountable, winning culture.

What We’re Looking For:

• Strong background in outbound lead setting or appointment-setting call centers.
• Experience managing high-volume teams in sales-driven industries.
• Hands-on leader who thrives on coaching, motivating, and holding teams accountable.
• Results-driven mindset with a track record of hitting and exceeding goals.
• This is an in-office position — candidates must be able to work onsite daily.

Why Join Us:

• $80,000 base salary + bonus structure tied to team performance.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Manage a team that sets quality appointments — not random cold calls.
• Growth-focused company with career advancement opportunities.
• Energetic, performance-based culture where your leadership directly drives results.

Ready to lead a motivated team of lead setters and maximize our sales funnel?

Apply today and take charge of a department built for growth!