Veterinary Client Service Representative at Innovetive Petcare
Innovetive Petcare · Glen Head, United States Of America · Onsite
- Junior
- Office in Glen Head
Join Our Team at Station Plaza Veterinary Group!
Veterinary Client Service Representative (Receptionist)
Veterinary Client Service Representative (Receptionist)
At Station Plaza Veterinary Group, we are committed to delivering compassionate, high-quality care to pets and their families. Our dedicated team is passionate about animals and takes pride in creating a warm, welcoming environment for every client who walks through our doors. If you love animals and enjoy providing top-notch customer service, we want to hear from you!
Position Overview:
We are currently seeking a Veterinary Client Service Representative (Receptionist) to be the first friendly face our clients see. This role is essential to maintaining the smooth operation of our clinic and ensuring a positive experience for pets and their owners.
Open Shifts: Tuesday, Wednesday, Friday 8 AM – 6 PM, Saturday 8 AM – 1 PM
Some of the responsibilities you will own in this role:
- Delivering exceptional customer service with a friendly and professional demeanor
- Managing phone calls, scheduling appointments, and collecting medical history
- Verifying vaccination records and other pertinent patient information
- Communicating effectively with doctors and veterinary staff regarding patient needs
- Processing invoices, collecting payments, and accurately handling transactions
- Filling prescriptions, food, and over-the-counter items as directed by veterinarians
- Entering client and patient information into our system with accuracy
- Supporting other team members and adapting to clinic needs as they arise
Preferred Qualifications
- A sincere passion for animals and providing exceptional client care
- Excellent communication and interpersonal skills
- Ability to stay organized and multitask in a fast-paced environment
- Comfort with computers and veterinary practice software
- A positive, team-oriented mindset
Benefits
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and Career development
