Senior Project Manager - Ambulatory Operational Excellence at UCLA Health

As the Senior Project Manager, you will be responsible for implementation, coordination, monitoring, and maintaining a variety of enterprise wide efforts and multi-faceted projects to support provider services, community practice expansion initiatives, alliances, and business process improvements. You will manage these complex projects by using critical project management thinking skills, including, but not limited to establishing scope of work and project plans, facilitating collaboration and communication between functional groups across departments, managing timelines for project tasks, reporting, ensuring goals are tracked and met, and effectively coordinating activities with the project team. In addition, you will assist in streamlining existing projects and management processes, procedures and guidelines by incorporating applicable best practices. In this role, you demonstrate managerial and leadership skills to support administrative and professional staff in project activities. You will also organize project specific and advisory group meetings and ensure that minutes and action items are generated and distributed. This position will support a brand new initiative - Ambulatory CICARE Rounding.The CICARE communication model—Connect, Introduce, Communicate, Ask, Respond, Exit—serves as a structured framework for meaningful, respectful interactions with both colleagues and patients. Aligned with UCLA Health’s mission, vision, and values, this role will lead the design, development, and enterprise implementation of the Ambulatory CICARE Rounding Program, supporting our culture of service excellence while contributing to the work of the Operational Patient Experience Team. Key responsibilities include:Leading the design, development, and enterprise rollout of the Ambulatory CICARE Rounding Program, ensuring alignment with UCLA Health’s patient experience and operational excellence goals.Partnering with cross-functional stakeholders (Ambulatory Operations, Patient Experience, IT, Analytics, and clinic leadership) to implement a standardized rounding framework for manager-to-employee and manager-to-patient rounding.Developing and operationalizing rounding workflows, cadence, and expectations to ensure consistency, accountability, and sustainability across the ambulatory enterprise.Collaborating with technology teams to design and implementing a digital rounding platform for data collection, tracking, dashboards, real-time insights, and recognition.Conducting advanced data analysis to identify trends, uncovering opportunities for improvement, and translating findings into actionable recommendations for leadership.Coaching and supporting clinic leaders in adopting rounding practices, embedding CICARE principles into daily operations, and ensuring a culture of service excellence.Building strong relationships with diverse stakeholders, creating alignment, engagement, and shared ownership of patient experience initiatives.At UCLA Health, our vision is to heal humankind, one patient at a time, by improving health, alleviating suffering and delivering acts of kindness. With over 300 practices across Southern California, UCLA Health Clinics are uniquely positioned to provide care for patients through a comprehensive array of health services delivered where our patients live and work. The Ambulatory Operational Excellence Team supports UCLA Health Clinics’ mission to deliver leading-edge patient care by providing reporting and analytics, promoting operational excellence, and helping to ensure that patients receive timely and efficient care.Salary Range: $70,900 - $145,200 Annual Apply Now