We’re looking for an experienced Technical Account Manager to own the post sales relationship with our large enterprise customers in the U.S. You will be the primary technical point of contact, guiding clients through implementation, driving adoption, and ensuring each customer achieves their business objectives with our Telecom Expenses Management SaaS platform. You will partner closely with Sales, Product, and Support to deliver seamless, high value experiences that secure renewals and expansions.
Key Responsibilities
Onboarding & Implementation
Lead discovery workshops to understand client requirements and success metrics
Define implementation plans, timelines, and milestones, drive cross functional delivery
Validate integrations, data migrations, and customizations in collaboration with Engineering
Account Health & Adoption
Monitor usage trends, identify at risk accounts, and proactively recommend adoption strategies
Conduct quarterly business reviews to report on ROI, usage KPIs, and roadmap alignment
Develop and deliver technical training and enablement sessions for end users and administrators
Technical Escalation & Support
Serve as escalation owner for high severity incidents
Liaise with Support and Engineering to resolve root causes
Maintain detailed incident documentation, postmortem analyses, and preventative action plans
Customer Advocacy & Feedback
Serve as the internal customer advocate—providing insights on feature requests, priorities, and product gap
Collaborate with Product Management to prioritize enhancements that drive enterprise value
Maintain a deep understanding of industry trends to advise clients on best practices
Strategic Account Growth
Partner with Account Executives to identify renewal and upsell strategies based on usage data and business outcomes
Prepare technical presentations and proposals for contract renewals and scope expansions
Required Qualifications
10+ years’ experience in a Technical Account Management, Solutions Engineering, or Customer Success role supporting large enterprise SaaS deployments in the U.S.
Proven track record managing multiple strategic accounts (≥$100K ARR each) through full lifecycle: implementation → adoption → renewal
Handson experience in SaaS/Cloud implementation, project management, data integration in a customer facing role
Strong project management skills; comfortable leading cross functional, geographically dispersed teams
Exceptional verbal and written communication skills; able to present complex technical concepts to C-level executives as well as hands on IT teams
Must reside in the U.S. with flexibility to travel (up to 30% of the time)
Preferred Skills
Bachelor’s degree in Computer Science, Information Systems, or related technical field
Experience in the telecom/telecom software domains/cloud environments and familiarity with database/security fundamentals
Certifications such as PMP, CCSM, cloud practitioner
Background in Agile/Scrum environments and use of collaboration tools (JIRA, Confluence, or similar)
What We Offer
Competitive salary and performance-based bonus structure
Fully remote or hybrid work model with flexible hours
Collaborative, growth‑oriented culture focused on innovation and values
A high growth, mission driven team passionate about enterprise success
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