Integration Support Engineer at Flagler College
Flagler College · Saint Augustine, United States Of America · Onsite
- Professional
- Office in Saint Augustine
The Integration Support Engineer is responsible for supporting, troubleshooting, and optimizing integrations between the College’s administrative systems and third-party platforms. This role will ensure seamless data flow, support technical integrations across a variety of environments (including but not limited to Salesforce and Oracle Cloud), and collaborate with users, vendors, and technical teams to maintain system interoperability and performance.
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Responsibilities
- Collaborate with campus stakeholders and technical teams to troubleshoot and resolve issues related to system integrations, encompassing student, administrative, and departmental platforms.
- Provide Tier 2 and Tier 3 support for integrations, including cloud-based and on-premise systems (such as but not limited to Salesforce, Oracle Integration Cloud, academic platforms, and event management systems).
- Monitor, maintain, and optimize API integrations and data exchanges across supported systems, escalating complex issues as needed.
- Configure, document, and support integrations using a variety of middleware, APIs, and data connectors, ensuring reliability and adherence to security best practices.
- Assist with planning and managing upgrades and enhancements for integrated platforms, ensuring that dependencies and downstream effects are addressed.
- Build, modify, and troubleshoot automations and workflows within integrations to support evolving business and academic needs.
- Assist in the coordination, planning, and support Salesforce platform upgrades, including reviewing release notes and ensuring the compatibility of all customizations, integrations, and plug-ins.
- Build, modify, and support automations and workflows (including Flows and FormAssembly) in Salesforce to streamline institutional processes and resolve emerging issues.
- Track, document, and communicate the status of Salesforce enhancements, upgrades, and open issues to all relevant campus stakeholders.
- Performs such professional duties as may be assigned by the Director of Administrative Services or Vice President, Institutional Technology.
Qualifications
MINIMUM QUALIFICATIONS
- Bachelor’s Degree in Information Systems, Computer Science, or related field, or equivalent combination of education and experience.
- Hands-on experience configuring and troubleshooting integrations in at least one major platform (Salesforce, Oracle, SIS, or similar).
- Hands-on experience with API integrations
- Strong problem-solving and communication skills; ability to explain technical concepts to non-technical staff.
CHARACTERISTICS PREFERRED
- Three years’ direct experience supporting Salesforce (preferably Education Cloud) environments.
- Experience in a Higher Education IT setting strongly preferred.
PREFERRED QUALIFICATIONS
- Experience with Oracle Integration Cloud
- Salesforce certifications (Admin, Platform App Builder, or Integration Architecture) a plus.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
- An office position, work is generally sedentary but also some time is required walking to various campus locations. Lifting limited to less than 20 pounds.
Company
Flagler College is a private liberal arts college located in St. Augustine, Florida. Founded in 1968, our mission is to enrich lives by creating a thoughtful, personalized experience in a supportive educational community.
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