Public Safety Communications Shift Supervisor at Salt River Pima-Maricopa Indian Community, AZ

About the Department

**Internal Applicants ONLY**

Definition: Under general supervision of the Public Safety Communications Manager, assigns, monitors, and reviews the work of Public Safety Dispatchers assigned to a shift; may intervene/take control of the call center response to the more difficult/emotionally intense emergencies; performs the same tasks as subordinate staff.  This job class is treated as FLSA Non-Exempt.

Essential Functions:  Essential functions may vary among positions and may include the following tasks, knowledge, abilities, skills, and other characteristics.  This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive listing of tasks performed by all positions in this classification.

Position Duties

• Supervises, mentors, trains, and develops staff in all dispatch operational requirements. 
• Monitors and ensures adequate staffing is maintained to support shift operation to include scheduled and unscheduled leave and vacations.  
• Trains dispatchers in proper radio techniques, Computer Aided Dispatch (CAD) system operations, radio console, technical systems, and personnel organizational structure.
• Works with staff to correct work deficiencies and identify corrective action to improve performance.   

• Monitors and ensures division staff follows appropriate FCC rules/regulations, traffic and criminal codes, ARS, NCIC/ACJIS manuals, General Orders, and procedures and policies in their work. 
• Trains staff on the proper operation of the National Crime Information Center (NCIC) computer terminal and CENS (Community Emergency Notification System) to enter and request law enforcement information.    
• Administers the division quality assurance program to ensure staff is compliant with standard operating procedures, guidelines and regulations to ensure delivery of exceptional service to  internal and external customers;

• Monitors probationary dispatch staff during the training process and provides assistance to increase new dispatchers’ ability to be successful in the job.  
• Participates in the hiring process for the division in the selection of qualified staff.    
• Prepares Employee Performance Appraisal Rating (EPAR) evaluations, based on direct report’s (subordinate’s) work performance and submits same on timely basis and as required.
• Prepares timely performance reviews and suggest recommendations on disciplinary actions as needed.
• Recognizes performance and gives appropriate feedback, manages and deals effectively with performance concerns.

Dispatch Operations Support:  Monitors incoming call volumes and answers incoming lines when calls are excessively high or during staff shortages. 

• Operates radio and computer aided dispatch terminals to interact with dispatched field personnel.  
• Answers, evaluates and prioritizes incoming calls (by phone or radio) for police or fire/emergency medical services, applies fire and medical determinants and the SPRMIC Emergency Checklist to determine the urgency of the call and dispatches appropriate units.
• Responds to requests for communication records, including copies of calls for service and audio recordings.  
• Reviews shift work activities with oncoming relieving dispatchers to provide accurate exchange of information of activities that occurred during the shift.  
• Processes incoming computer messages from other criminal justice agencies and responds with requested information or re-directs callers to the appropriate agency.  
• Tracks and maintains daily count of statistics on various communications functions (i.e., radio transmissions, incident reports, 911 calls, ACIC/NCIC hits, etc.)   
• Monitors camera and alarm system boards and contacts or locates responsible person to respond to suspicious activity or alarm activation. 
• Notifies appropriate technical and security personnel regarding interruptions of building and microwave alarm systems (i.e., intrusions/malfunctions, etc.) 
• Troubleshoots minor equipment problems and coordinates obtaining necessary repairs as needed.   

Administrative Support & Record Keeping:   

• Verifies, enters, updates, and /or deletes outdated Arizona Criminal Justice Information System information: missing persons or runaways; stolen, recovered, and/or abandoned vehicles.
• Assists firefighters and police officers in retrieving information from the computer aided dispatch (CAD) system such as but not limited to: response details, location hazards, patient information and priority symptoms, a subject’s personal information, description, present/known address, vehicle, etc.  
• Utilizes computer or written log to document the time and nature of calls received, which unit(s) responded, the action taken, and the disposition of each call.  
• Responds to inquiries from the public by providing such information as the phone numbers and local department information appropriate to their need, general information regarding traffic in the Communication center.
• Operates enhanced 911 telephone system including TDD (telephone for hearing impaired) to assist personnel that are hearing impaired. 
• Contacts, or assists with contacting on-call personnel/other agencies (i.e., housing, SRP, electrical services, medical air evacuation, etc.) as needed. 
• Notifies hospital when medics/ambulance are transporting patients to determine if the hospital was able to handle/receive more patients.    
• May testify in court as required regarding decisions made and actions taken in response to calls and assistance provided during emergencies.   

Division Planning & Communication:   

• Participates in regular meetings to assist with the review or planning for operational changes.    
• Assists in the development of goals to improve dispatch services and operations.   
• Assists with the review, research and makes recommendations in updating of division policies and procedures to ensure they are in alignment with industry best practices, and trains staff on changes approved. 
• Keeps current on specific procedures through training and observing departmental communications, memos, directives and general orders.  
• Prepares written documents to effectively convey thoughts, ideas and directions including memorandums, training bulletins, reports and presentation outlines.  
• Assists supervisor with the development and implementation of employee recognition and reward programs, or in some instances, disciplinary procedures.  
• Works collaboratively with peer supervisors to lead teams and individuals in support of the mission of the police and fire departments.  
• Establishes and maintains partnerships and effective working relationships with other departments, agencies, and community groups regarding coordination of services;   

 

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the history, culture, laws, rules, customs and traditions of the Salt River Pima-Maricopa Indian Community. 
• Knowledge of the names and locations of homes and businesses in the Community.
• Knowledge of the emergency services and other resources provided by cities adjacent to the Community.
• Knowledge of English usage, spelling, grammar and punctuation. 
• Knowledge of general Police and Fire Department operations.
• Knowledge of police, medical, and fire codes and related jargon.
• Knowledge of basic leadership principles.  

 

• Skill in remembering details and making decisions under stressful conditions. 
• Skill in operating communications equipment (multi-line computerized telephones, computer based radio console, computer terminals and software applications) quickly and accurately. 
• Skill in remaining calm and calming others in emergency situations so that necessary information related to the emergency can be obtained and relayed. 
• Skill in establishing and maintaining effective working relationships with state, federal, and local law enforcement officers, other staff, and the public. 

• Ability to shut out extraneous information from other radio channels and coworkers, while selectively listening to information recognized as crucial.
• Ability to cope with emotionally tense situations. 
• Ability to perform several tasks simultaneously. 
• Ability to work under pressure, exercise good judgment and make sound decisions in emergency situations. 
• Ability to type accurately at a speed necessary for successful job performance. 
• Ability to communicate clearly, concisely, and professionally both orally and in writing. 
• Ability to distinguish between emergency and non-emergency calls.
• Ability to concentrate and complete tasks in the presence of distractions.  
• Ability to distinguish the full range of color spectrum.
• Ability to sit for extended periods of time, wear headset, and operate foot pedal or transmit button while working. 
• Ability to lift, move, or carry objects or materials weighing up to 30 pounds for short distances. 
• Ability to utilize visual and muscular dexterity to operate community equipment (computer-aided dispatch equipment, telephones and radios). 
• Ability to respond to pages for emergency staffing.    
• Ability to enter data or information into a terminal, PC or other keyboard device using repetitive hand/eye movements.   

Minimum Qualifications

Education & Experience:  Graduation from high school or GED and three years of progressively responsible experience as a public safety (law enforcement and fire) dispatcher including at least one (1) year experience Communications Training Officer, trainer or lead dispatcher.    

Special Qualifications: 

• Successful completion of Police Department background investigation, polygraph and psychological examinations, and must satisfactorily pass a CritiCall assessment.  

• Must maintain a Level A Terminal Operator Certification (T.O.C.), 

• APCO, NENA or equivalent Basic Telecommunicator and Certified Training Officer (CTO) certification, and International Academies of Emergency Dispatch (IAED) Emergency Medical Dispatcher (EMD) certification. 

• National Incident Management System (NIMS) 100, 200, and 700 Series Police/Fire training from the Federal Emergency Management Agency Emergency Management Institute.    

• APCO/NENA or IAED Instructor certification and IAED Emergency Fire Dispatcher (EFD), Emergency Police Dispatcher (EPD) certifications preferred.

• Managerial Qualifications:  Preference given to applicants with supervisor or managerial experience, advanced training in leadership, supervision and personnel management and advanced certifications including IAED ED-Q, APCO Registered Public Safety Leader (RPL), APCO or NENA Communications Supervisor, NENA Center Manager Certification Program (CMCP), or Emergency Number Professional (ENP).   

• Equivalency: Any equivalent combination of experience and education that will allow the applicant to satisfactorily perform the duties of the job may be considered when filling the position.
  Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

Other Qualifications

• Positions in this job class are subject to working a rotating schedule which include nights, weekends and holidays.
• Ability to work in a Public Safety Emergency Communication Center environment. 
• Ability to work overtime when required to include evenings, nights, weekends and holidays to maintain 24-hour coverage of the emergency dispatch system.   

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check. 

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods: 

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date. 

The IHS/BIA Form-4432 is not accepted. 

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.

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