- Professional
- Office in Lafayette
Job Title: Construction Manager
Department: Production
Business Unit: Custom Division
Markets: Lake Charles
Reports to: Division President
General Summary: Lead superintendents and subcontractors to deliver homes in all markets with the highest possible quality, on schedule, within budget, per specification and with highest possible customer service and satisfaction
KPIs (Key Performance Indicators):
1. Budget – establish rhythm for regular margin review and ensure homes are delivered within budget
2. Scheduling – establish and execute skills and tactics to complete homes in goal schedule
3. Customer Satisfaction – customer satisfaction of greater than 85%; resolve homeowner conflict
4. Processes/Effectiveness – develop and ensure all processes and procedures are followed during construction and interactions
Budget
· Deliver homes in all markets on budget or under budget
· Monitor job budgets through review and VPOs, addressing issues to ensure VPOs remain below 1%
· Hold team accountable for VPOs and price negotiation in field
· Educate and hold superintendents accountable regarding trade pricing, creative field solutions and POs/VPOs
Scheduling
· Deliver homes on schedule or ahead of schedule
· Update job progress using the scheduling software
· Schedule and complete walk throughs within one week and obtain customer approval
· Inspect all phases and supplies through construction schedule
· Motivate, coordinate, direct and schedule subcontractors and suppliers to achieve the level of quality and top performance required to meet company objectives
Customer Satisfaction
· Actively develop a healthy customer-builder relationship
· Regularly update customers on home progress and set expectations
· In customer interactions, display awareness of construction detail to ensure delivery of homes that meet customer expectations
· Work in cooperative ways with customers or realtors, solving, anticipating and preventing problems
Processes/Effectiveness
· Learn and follow checklists for inspections, quality control and standard operating procedures
· Maintain a clean site with adequate and professionally represented “on site” construction facilities
· Comply with all governmental regulations related to the construction of homes within a respective jurisdiction
· Build high quality homes through the management of and relationships with trade partners that are compelled to comply with contracts for service
Basic Qualifications
· High school education or equivalent
· 3-5 years construction or residential building experience, preferably new home construction
Physical demands
· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
· While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, feel, and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.
· The employee must occasionally lift and/or move up to 100 lbs. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Technical knowledge and skills
· Stays up to date on the basic concepts and methods used by trade partners including framing, plumbing, electrical, and HVAC
· Is knowledgeable of all governmental regulations related to the development of land or construction of homes within a respective jurisdiction
General assessment skills
· Offers suggestions and/or ideas for change in a respectful and knowledgeable manner
· Exudes honesty and integrity within a professional image
· Demeanor is steady and consistent
· Presents Manuel Builders in best possible light
· Obtains and passes on relevant information to others who should know
· Excellent written and verbal communication skills
· Must be professional and polished in appearance and speech
Work environment and schedule:
· Normal business hours: Monday - Thursday (7 am – 5 pm); Friday (7 am – 12 pm)
· Periodic night and weekend work may be necessary
· Serves all markets in the Company
· Other duties and responsibilities may be assigned by management
