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Call Center Agent at i3Verticals

i3Verticals · Sulphur Springs, United States Of America · Onsite

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JOB TITLE:  Call Center Agent

DEPARTMENT:  Public Sector

REPORTS TO:  Director of Operations/Call Center Supervisor

SUPERVISORY RESPONSIBILITIES: None

JOB LOCATION: Sulphur Springs, TX

TRAVEL:  None

SUMMARY OF POSITION:

Collect on delinquent criminal cases over the phone, via mail, and website.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Making and/or receiving calls from defendants
  • Provide guidance to defendants on payment options for delinquent cases
  • Maintain record of defendants on payment plans with GHS
  • Process return mail and mark as bad address in GHS system
  • Skip tracing for good address and phone numbers as scheduled/needed
  • Assist with morning mail and afternoon mail duties as needed
  • Assist with weekly mailer as needed
  • Assist Call Center Supervisor and Operations Manager with office tasks as needed

 

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): 

  • High School Diploma
  • Basic computer knowledge and keyboarding skills
  • Basic math skills
  • Ability to troubleshoot minor issues
  • Ability to use reasoning and deduction to locate accurate information
  • Must be able to maintain focus and be self-motivated

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): 

  • Computer experience preferred
  • Bilingual preferred but not required
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