Backup Care Specialist - Fulfillment at Care.com

About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. 

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you. 

Position Overview:

The Backup Care Fulfillment Specialist works as a liaison between our members and our contracted network providers to arrange backup care for members' children, dependents or adult loved ones. In this role, the specialist is responsible for reviewing and understanding the members needs; conducting research and contacting network providers; securing care arrangements and contacting members with identified resources.  Member and provider interactions are via telephone and email.

Work Environment: Hybrid - In Office Monday, Wednesday & Thursday

Location: 2801 North Central Expressway Dallas Texas 75204

What You’ll Need to Succeed:

• 2-3+ years experience in call center or related field 
• Familiarity or experience in a child care and/or adult care setting. 
• Top notch verbal and written communication skills required. 
• Strong attention to detail and adherence to call center metrics. 
• Outstanding analytical, organizational and time management skills. 
• Strong active listening and interpersonal skills. 
• Excellent computer literacy and keyboarding skills.
• Demonstrates a high dedication to team members and needs of the team
• Experience with Customer Relationship Management (CRM) systems a plus. 
• Experience with MS and Google applications. 

What You’ll Do:

• Conduct research and provide backup care referrals. 
• Communicate effectively with providers to make care arrangements for member
• Provide top-notch customer service to all clients and providers. 
• Ensures the highest quality of client satisfaction by meeting the company standards for production and quality. 
• Utilize and document case information in LifeCare’s CRM database. 
• Log, track and document all support issues by utilizing the call tracking software tools. 
• Maintain department and individual standards for performance. 
• Consistently meeting productivity and case quality standards
• And any and all responsibilities as assigned by management. 

For a list of our Perks + Benefits, click here!

Hourly Rate: $22/hr (non negotiable) 

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Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).

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