Team Manager (Required to have an active Property & Casualty license) at InsureOne Insurance Services America (part of Confie)

About Us:

InsureOne is part of Confie, one of the largest privately owned insurance agencies/brokers in the United States. Established over three decades ago, InsureOne has locations across the US to better serve our clients. Our knowledgeable team of insurance professionals comprises local agents who take pride in providing quality service, rates, and coverage options tailored to our clients’ individual needs. Our agents specialize in crafting a special partnership with customers to ensure a white-glove experience.

Join the winning team at InsureOne Insurance Services America, part of Confie, which has been ranked as #1 on Insurance Journal's annual Top 50 Personal Lines Agencies for the ninth consecutive year, and the #1 spot in Insurance Journal’s Top 100 Property/Casualty Agencies for 2024.

What We Offer:

• Competitive compensation structure
• Continuous on-going training and mentorship
• Growth-oriented culture with internal promotion opportunities
• Comprehensive Benefits package including medical, dental, vision, and life insurance
• Comprehensive 401K plan with competitive employer match
• Paid time off including holidays, vacation, and personal time
• Annual incentive trip for top performers
• Fitness perks: A corporate discount at 24-Hour Fitness makes staying active more accessible.
• Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost.
• Extra Perks: Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans. We even offer pet insurance.

The pay range for the Team Manager role is $47,840.00 - $79,040.00+ yearly + commission opportunities + performance-based bonus

The role will be based onsite at 5813 Main St Ste 2, Williamsville, NY, 14221.

What You Will Do:

InsureOne is seeking a results-driven and dynamic leader to oversee our team. This role is responsible for supervising daily team performance, coaching and developing staff, and ensuring the delivery of exceptional service while driving revenue growth. Key responsibilities include resolving escalated customer issues, building strong client relationships, maintaining operational excellence, and executing business plans to achieve production and active customer goals. If you are passionate about leadership and customer service, we encourage you to apply and be part of a nationally recognized organization.

*Candidates must hold an active Property & Casualty license to qualify for this position.

• Supervise the daily performance and productivity of the team to ensure alignment with business goals and service standards
• Drive business growth and customer retention by proactively building strong client relationships and educating customers on insurance products that best meet their needs
• Coach and mentor team members to consistently deliver exceptional customer service and uphold company values
• Develop and implement business plans to achieve operational goals, monitoring team performance to ensure success across all assigned customer portfolios
• Handle escalated customer service issues with professionalism and efficiency, ensuring timely resolution and customer satisfaction
• Lead the execution of all Branch Operational Excellence (BOE) standards to maintain high levels of quality, compliance, and performance

Key Attributes:

• An active Property & Casualty license is required for consideration
• High school or equivalent
• 3+ years of experience in insurance sales or customer service
• 3+ years of experience in staff management or team leadership
• Excellent attention to detail and organizational skills
• Ability to work well independently and on a team
• Precise verbal and written communication skills
• Ability to work in a fast-paced environment
• Ability to deliver a tailored, white-glove experience to all clients

Preferred Attributes:

• Fluency in Spanish is welcome but not required
• Bachelor’s Degree or 1+ year(s) of relevant sales experience