Wedding Events Manager at Callaway Gardens

Reports To: Director of Catering and Conference Services 

Job Summary:

The Wedding Events Manager is responsible for:

· Plans and administrates sales activities and programs to foster and promote wedding & catering business for the Gardens & Resort

· Negotiates food, beverage, and Facility Rentals, and is responsible for contracting catering business for Callaway Gardens.

· Solicits new accounts and manage established/existing accounts in order to achieve and exceed pre-determined annual revenues and food and beverage goals

· Respond to Leads: Respond to telephone calls, e-mails, faxes and other inquires for wedding & Catering business and day meetings.

· Follow up on inquires in a prompt professional manner.

· Group Maintenance: Detail all accounts so that all aspects of the solicitation, closing, and group requirements are complete and documented.

· Outside Sales: Conduct outside sales calls and presentations to promote Callaway Gardens Wedding Facilities and client’s vision for the wedding is effectively executed.

· Site Inspections: Conduct site inspections of Callaway Gardens to existing and potential clients by touring the Gardens.

· Maintain compliance with Callaway Gardens standards.

· Active participation in hotel/resort sales, food, and beverage meetings. Accurately communicate the client’s needs and expectations to the appropriate personnel.

· Other duties may be assigned by the Director.

· Attending and facilitating wedding events.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies.

· Maintain high standards of personal appearance and grooming.

· Treat all Callaway Team Members with respect and in a professional manner.

· Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

· Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions.

· Professionalism – Reacts well under pressure; accepts responsibility for own actions; follows through on commitments.

· Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.

· Teamwork – Coordinates with other Team members all aspects of wedding events.