Valet Runner (Part-Time) at Muckleship Casino Resort

WHAT'S IN IT FOR YOU

• Competitive salary of $16.66/hr. with discretionary performance bonuses 2x a year!
• Complimentary meals and covered team member parking.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU’LL DO

• Exemplifies MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the vision, mission, and values of the Muckleshoot Casino Resort (MCR).
• Directs vehicle traffic, secures transportation, and assists with luggage.
• Safely parks, secures, and promptly retrieves guest vehicles.
• Records guest information and parking details on valet ticket.
• Provides information about the hotel, restaurant, and surrounding areas.
• Delivers efficient, gracious, and professional service to maximize guest satisfaction.
• Maintains professional appearance, responds to guest service issues, and reports to management.
• Prioritizes safety while driving responsibly.
• Greets visitors, opens doors, and assists elderly/disabled guests.
• Operates guest vehicles safely, ensuring security, and providing accurate directions.
• Maintains a positive attitude in extreme weather conditions.
• Recommends alternative transportation for intoxicated guests, following policies.
• Promotes a positive and safe work environment, ensuring security of vehicles and belongings.
• Follows up with guests to ensure satisfaction.
• Manages opening and closing of parking area/facility.
• Documents and reports vehicle incidents and maintains shift logs.
• Reports accidents, injuries, unsafe conditions, and security/safety hazards to supervisor.
• Monitors and maintains safety, security, and cleanliness of parking areas.
• Redirects traffic when parking facility is full and communicates with staff.
• Engages guests and team members professionally.
• Performs assigned duties and responsibilities.
• Smile and engage guests and team members with a positive professional demeanor.
• Performs other duties as assigned.

WHAT YOU’LL BRING

• Valid Driver’s License and clean driving record (MVR) required.
• 3 years’ experience driving all types of vehicles.
• Ability to drive manual and automatic transmissions, parallel park, and park in confined spaces.
• Thorough knowledge of local areas and roads. 
• Ability to communicate effectively with others both verbally and in writing. 
• Provide excellent customer service and maintain a professional demeanor 

HOW YOU’LL BE SUCCESSFUL 

• Knowledge in operating all types of passenger vehicles with standard or automatic transmission. 
• Knowledge of health & safety standards, and safety regulations as required. 
• Skilled in communicating effectively both orally and in writing. Read, write, and speak English fluently. 
• Ability to demonstrate interpersonal skills with a “guest first” mentality. 
• Ability to build relationships with guests to build repeat business. 
• Ability to handle difficult situations involving guests to ensure guest satisfaction.  
• Ability to display a sense of urgency when assisting casino guests. 
• Ability to drive all cars in a safe manner and adhere to traffic laws and driving regulations. 
• Ability to learn and adhere to policies and procedures, respectful work environment, and performance. 
• Ability to document incidents and write up reports in an accurate and legible manner. 
• Ability to respond/resolve guest complaints in a manner compliant with Muckleshoot Casino standards & image. 
• Ability to interact with diverse individuals and function as a member of the team.
• Ability to work various shifts, weekends, and holidays. 
• Ability to identify intoxicated guests and follow department procedures in handling such guests. 
• Ability to maintain a clean driving record during employment. 
• Ability to utilize portable radio to be in constant contact for the Department as needed.