Automotive Customer Care Representative at Larson Motors Inc

Description

Job Type: Full-time 

Location: Fife, WA 

Reports to: BDC Service Manager  

Salary: $39,000 - $45,000/annually 

Be the Voice of Larson Automotive Group!

Do you have a smile that people can hear through the phone? Can you stay positive and professional—even when customers are having a tough day? If so, we want you on our team!

Larson Automotive Group is looking for an enthusiastic and customer-focused Customer Care Associate to be the first voice and impression for our dealership. This is more than answering calls—it’s about turning every conversation into a positive experience, even when challenges come your way.

No automotive experience? No problem. We’ll provide the training—you bring the energy, empathy, and resilience.

Why You’ll Love It Here

• Growth from Day One – We believe in promoting from within. Many of our managers started in entry-level roles just like this.
• Training + Mentorship – Hands-on guidance from a team that wants to see you succeed.
• Fast-Paced, Supportive Culture – Work with a group that celebrates wins, supports each other, and keeps things fun.
• Perks + Discounts – Employee savings on vehicles, service, and parts.
• Values That Matter – Integrity, honesty, and respect drive everything we do.

What You’ll Do

• Answer with a Smile – Be the friendly, helpful voice that customers can count on.
• Handle the Tough Stuff – Stay calm and professional with upset customers, always focusing on solutions.
• Keep Things Organized – Schedule service appointments, test drives, and follow up with customers.
• Support the Team – Assist sales and service staff with calls and administrative tasks.
• Deliver Outstanding Service – Make sure every customer feels valued and cared for.

What We’re Looking For

• A positive, resilient attitude—you don’t let tough situations shake your professionalism.
• Excellent communication skills and a warm, approachable phone presence.
• Ability to multitask and stay organized in a busy environment.
• A team player who’s eager to grow within the dealership.
• No automotive background required—just bring energy, empathy, and a willingness to learn.

Start Your Career with Us

This is your chance to step into the automotive industry with a company that values people first. At Larson Automotive Group, you’re not just answering phones—you’re building relationships and setting the stage for a career with endless growth opportunities.

Apply today and let your smile shine through the phone as part of the Larson Automotive Group team!

Larson Automotive Benefits:

Medical Coverage: Full-time employees are eligible for group medical insurance beginning the first of the month following 60 consecutive days of employment, including a $0 cost plan for employees.

Vision & Dental Insurance: Optional vision and dental plans are available to enhance your coverage. 

Company-Paid Life & AD&D Insurance:

                 o $10,000 in life insurance

                 o $40,000 in AD&D insurance for all benefits-eligible employees

Additional Coverage Options:

                 o Supplemental Life and AD&D

                 o Long-Term Disability (LTD)

                 o Accident Insurance

                 o Hospital Indemnity

                 o Pet Insurance

Wellness & Support Programs

Employee Assistance Program (EAP): A confidential, no-cost program offering support for:

                 o Mental health and emotional well-being

                 o Substance abuse

                 o Financial and legal challenges

                 o Family and relationship concerns

KOFE (Knowledge of Financial Education): A free financial wellness program that provides budgeting tools, educational content, and personal finance support.

Retirement Planning

401(k) with Company Match:

                 o Eligible after 60 days of employment (age 21+).

                 o Automatic enrollment starts at 3%, increasing by 1% annually for the first 3 years.

                 o Company match: 50% of the first 4% contributed.

                 o Optional flat-dollar and ROTH contributions available.

                 o Employees can opt out at any time.

Time Off & Holidays

Paid Time Off (PTO):

                 o Accrual begins on your first day.

                 o Eligible to use after 90 days of employment.

                 o Accrual schedule:

                          0–2 years: 1 hour per 40 hours worked

                          3–10 years: 1.53 hours per 40 hours worked

                          10+ years: 2.30 hours per 40 hours worked

Paid Holidays: Hourly employees receive six paid holidays per year.

Employee Perks

Employee Vehicle Purchase Program: Access exclusive pricing on all brands we offer. Contact your dealership’s General Manager to learn more.

 We are committed to supporting our employees with the resources they need to thrive—personally and professionally. Join Larson Automotive Group and build a rewarding future with a team that invests in your success.

Requirements

• High school diploma or general education degree (GED) and/or six months related experience and/or training. 
• Must have reliable transportation. 
• Must be able to work full time hours. 
• Ability to read and interpret documents.  
• Ability to write reports and correspondence to customers.  
• Bilingual applicants are encouraged to apply! 
• Basic mathematical aptitude 
• Quickly and independently problem solve. 
• Ability to quickly adapt to customer needs. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.