Cluster Leader Victoria at Travelex

Come work for Travelex, the world’s largest foreign exchange company! Founded in 1976, Travelex has over 1,100 stores across the globe. We are passionate about retail and travel, but most importantly, we pride ourselves on providing the best customer service in the industry as we play a vital part in our customer’s travel journey.

We are looking for an inspiring and motivated Cluster Leader to join our Retail Leadership team. Based in Melbourne, this role will be looking after our locations in Chadstone, Fountain Gate, The Glen, Frankston, Cheltenham, and Southland.  
Your focus will be driving results in a fast-paced environment and leading your team based on our Key Strategic Pillars:

·         Commercial Growth

·         Competitive Advantage

·         Compliance Culture

·         Colleagues At Our Core

·         Customer Centric

Reporting to the VIC/TAS/SA State Manager, the Cluster Leader will be responsible for coaching of all Store Leaders, Sales Consultants and supporting the coaching of all Customer Care/Digital Coordinator roles to achieve KPI targets. The role will be supporting the store teams in maximising all initial sales and all future on -line sales. This business-critical leadership role will drive positive sales results, create and maintain a healthy workplace culture, and lead strategic change to increase profitability.

WHAT YOU WILL GET

·         Competitive salary package on offer including bonuses, incentives, and mileage

·         Free life insurance and salary continuance

·         Enjoy birthday leave, bank holidays, moving leave and paid parental leave

·         Staff discounts on private health care and foreign currency

·         Stability in a growing, global business

THE ROLE

To be successful as Cluster Leader you will demonstrate or possess:   

• Strong commercial acumen and ability to apply solid commercial judgment

• Demonstrate superior knowledge of product, services and procedures including customer care sales process

• Drive performance by ensuring that portfolio and individual sales targets, KPIs and compliance obligations are achieved

• Work with Inventory Management to manage and control stock ensuring the right product is allocated and replenished

• Maintenance upkeep, training and upholding operational excellence, i.e. store appearance, visual merchandising, dress code and behaviour 

• Provide timely feedback to State Manager in relation to their business area including operations and colleagues’ performance.

• Build and maintain collaborative, cohesive relations with the support office teams

• Identify talent to support growth initiative and development with succession planning. 

• Manage customer complaints in a timely manner and identify trends or issues, implementing improvement and escalate where required

• Conduct regular one-to-one performance reviews with direct reports to provide feedback and identify areas of improvement across all reporting levels

• Cultivate an inclusive, inspirational environment through consistent team recognition

In summary we need a leader who can get the job done, but also develop key relationships with peers and key stakeholders remotely. 

REQUIRED SKILLS & EXPERIENCE

Our next Cluster Leader will possess:

• Ability to engage and present persuasively to Senior Management

• 2-3 years’ experience as a multi-site manager with a proven track record leading and managing 5 plus retail stores across a geographic spread

• Strong financial and commercial acumen with the ability to analyse data insights and identify business and commercial risks and opportunities

• Demonstrated experience and capability with change management, successfully leading teams through ambiguity

• Strong influencing, negotiating and communications skills both written and verbal

• Ability to travel to visit all stores within the portfolio, however some interstate may be required occasionally

Retail sales background is highly preferred for this role.