Join Our Exclusive Team at Zental

Location: Central London | Full-time

Luxury Sales Treatment Co-ordinator (with Management Duties)

Role Overview

We are seeking a confident and dynamic Luxury Sales Treatment Co-ordinator to join our award-winning private practice in Central London. This role is designed for an individual with a strong background in premium sales who excels at delivering a world-class patient experience and is ready to assume management duties that contribute directly to the smooth operation of the practice.

You’ll be the trusted first point of contact for new patients, guiding them through their treatment journey with warmth, clarity, and professionalism. Alongside patient-facing responsibilities, you’ll also take an active role in ensuring the practice operates efficiently and continues to uphold Zental’s reputation for luxury care and service.

Key Responsibilities

Patient Engagement & Sales

• Act as the first point of contact for all new patient enquiries.

• Confidently explain treatment options, procedures, and finance plans.

• Guide patients through their journey, ensuring they feel supported and valued.

• Proactively follow up to encourage treatment uptake, using strong sales and objection-handling skills.

Treatment Co-ordination

• Work closely with clinicians to deliver treatment plans within 24 hours of consultation.

• Coordinate specialist appointments, imaging, and referrals seamlessly.

• Ensure smooth handovers between clinicians for multi-disciplinary treatments.

Management & Operational Duties

• Oversee diary efficiency, team coordination, and patient flow across the practice.

• Take responsibility for maintaining consistently high standards of communication.

• Monitor patient conversions, finance pipelines, and key performance metrics.

• Contribute to operational improvements and support the achievement of practice goals.

Administration & Reporting

• Process finance applications and direct debit forms accurately.

• Maintain up-to-date CRM records, trackers, and patient notes.

• Prepare and analyse performance data to identify growth opportunities.

Why Join Zental?

• Be part of a fully private, luxury clinic with a strong reputation for excellence.

• Competitive salary plus performance-based incentives.

• Professional Indemnity and DBS are covered where applicable.

• All core CPD and extended training is fully covered by Zental.

• Clear opportunities for career progression

• Employee Referral Scheme — earn up to £2,950 per successful referral.

• Work alongside a highly skilled, multidisciplinary team in a supportive environment.

Salary

Competitive and dependent on experience, with an attractive commission structure and incentives.

How to Apply

If you have a proven sales background and the ambition to combine patient care with management responsibilities in a luxury private setting, we’d love to hear from you.

If you would like to find out about all our career opportunities, please visit our careers section on our website.