Golf Shop Attendant (Part-Time) at City of Victoria, TX
City of Victoria, TX · Victoria, United States Of America · Onsite
- Office in Victoria
About the Department
Position Duties
ESSENTIAL FUNCTIONS -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
Customer Service & Guest Relations
• Greet and interact positively with guests to ensure a first-class experience from arrival through completion of play.
• Serve as an ambassador for Riverside Golf Course, promoting professionalism and hospitality at all times.
• Respond promptly and professionally to customer inquiries and complaints, escalating issues to the Head Golf Professional when necessary.
• Keep golfers informed of course activities, encourage participation in events, and build rapport by discussing playing habits and preferences.
Retail & Point-of-Sale Operations
• Process golf fees, merchandise, and concession transactions using point-of-sale software.
• Handle cash, process credit card transactions, and reconcile daily sales.
• Collect and update customer profile data, including contact information and repeat patron records.
• Maintain product knowledge of golf shop merchandise, providing assistance and suggestive selling to customers.
• Assist with the upkeep of the golf car fleet, clubhouse, grounds, and facilities, ensuring areas remain clean and free of clutter.
• Monitor and support the daily tee sheet to maximize course utilization.
• Coordinate with Beverage Cart Attendants for stocking, restocking, inventory control, and transaction reconciliation.
• Be knowledgeable of golf course maintenance programs and daily course conditions.
• Promote stewardship of the golf course at all times.
Operational Duties
• Perform both opening and closing responsibilities following operational checklists.
• Answer incoming calls, assist with tee time reservations, and provide accurate course information while maintaining professional phone etiquette.
• Supervise and assist Guest Service Attendant staff as directed by the Head Golf Professional.
• Arrive on time, properly groomed, and in uniform for every scheduled shift.
• Maintain regular and reliable attendance.
• Perform additional duties as assigned.
Minimum Qualifications
• Frequent walking, standing, kneeling, squatting, and twisting.
• Ability to walk on uneven or sloped terrain.
Other Qualifications
Education, Training, & Experience
• Minimum 18 years of age.
• High school diploma or equivalent required.
• At least one year of experience in a service-oriented or hospitality setting preferred.
• Previous golf industry experience preferred.
• Texas Alcoholic Beverage Commission (TABC) Certification required within two (2) weeks of employment.
• Credit report review required; must meet City guidelines.
• Relevant local, state, and federal laws, codes, and ordinances.
• Work safety policies, procedures, and practices.
• Basic math for cash handling and reconciliation.
• Computers and standard office equipment.
• Working independently and collaboratively as part of a team.
• Managing priorities and meeting deadlines.
• Following written and verbal instructions accurately.
• Communicating clearly, both verbally and in writing.
• Establishing and maintaining effective working relationships.
• Working weekdays, weekends, and holidays as scheduled.
